Certified Pharmacy Technician

About the role

Assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services; resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
• Develops strong relationships with most valuable customers.
• Under the supervision of the pharmacist, assists in the practice of pharmacy in accordance with state, federal, and company policy.
• Reviews and complies with the Walgreens Pharmacy Code of Conduct.
• Enters patient and drug information into pharmacy systems, ensuring information is entered correctly.
• Fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs; verifies medicine is correct and checks for possible interactions.
• Assists pharmacists in scheduling and maintaining workflow.
• Reports prescription errors immediately to the pharmacist on duty and adheres to company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Adheres to the Walgreens policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Registers all related sales on assigned cash register; collects and handles cash as required.
• Takes customers to the OTC aisle when possible to assist in locating products.
• Handles telephone calls that do not require the personal attention of the pharmacist, including those to physicians.
• Processes manual claims for third-party prescription services in a timely and efficient manner; performs other clerical duties as assigned by the Pharmacy Manager.
• Assists and supports Pharmacy Department on inventory management activities, including ordering, unpacking, checking, and storing shipments of pharmaceuticals.
• Maintains knowledge of company asset protection techniques and files claims for warehouse overages, shortages, order errors, or damaged goods involving prescription drugs.
• May assist the pharmacist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics, and external providers.
• Assists the Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other healthcare providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
• Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat, and orderly in condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration; otherwise, earns PTCB certification as a condition of promotion to senior technician.
• Attends training and completes PPLs requested by the manager and acquires continuing education credits.
• Maintains knowledge and skill in healthcare and pharmacy, including the latest news and developments.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work a flexible schedule, including evening and weekend hours.

Preferred Qualifications

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

Pay

Salary range: $18 – $21.50 per hour.