Certified Pharmacy Technician

Additional Considerations (if Any)

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Pharmacy Technician - Certified
Department: Pharmacy
FLSA: Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Assist pharmacists in the preparation and distribution of prescription medications. Licensed, through a national certification program, as a pharmacy technician.

Core Competencies

• Partnerships: Builds and maintains positive relationships with colleagues, customers, and vendors.
• Growth Mindset: Seeks opportunities for professional development and improvement.
• Results Oriented: Achieves goals and objectives with a focus on outcomes.
• Customer Focused: Prioritizes customer needs and expectations.
• Professionalism: Demonstrates integrity, respect, and ethical behavior.

Primary Duties And Responsibilities

• Provides Prompt, Efficient and Friendly Customer Service:
• Exhibits caring, concern, and patience in all customer interactions.
• Treats customers as the most important people in the store.
• Makes an effort to learn customers' names and address them by name whenever possible.
• Assists customers by escorting them to products, securing items, loading/unloading heavy items, and performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Handles inquiries that do not require a pharmacist's expertise and judgment.
• Accepts new written prescription orders and telephoned refill requests at the discretion of the supervising pharmacist.
• Takes orders from or calls doctor's offices for refill prescriptions.
• Gathers patient information required to prepare prescriptions.
• Aids in maintaining correct patient information.
• Aids pharmacists in preparing prescription drug products for dispensing.
• Prepares and affixes labels to prescription containers.
• Prepares prescriptions to be mailed.
• Prepares and submits insurance claims.
• Fills prescriptions after they have been dispensed.
• Reports any medication errors to appropriate personnel.
• Orders, checks-in, and stocks pharmacy supplies.
• Logs invoices as necessary.
• Performs cash transactions.
• Maintains cleanliness of pharmacy and dispensing area.
• Aids in third party insurance billing and troubleshooting.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to all statutes and regulations pertaining to a pharmacy technician.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Administers vaccines as allowed by law.
• Assists in Other Areas of the Store:
• Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to Solve Problems: Logical or scientific thinking to solve problems; several abstract and concrete variables.
• Arithmetic Calculations: Ability to do arithmetic calculations involving arithmetic, algebraic, and geometric calculations.
• Original Correspondence: Ability to compose original correspondence.
• Technical Manuals: Ability to follow technical manuals.
• Contact with People: Increased contact with people; interviews, counsels, or advises people; evaluates technical data.

Education And Experience

• High School Diploma or Equivalent:
• Certified as a licensed technician through a certified national program and maintains continuing education requirements to keep license active.
• Previous experience as a pharmacy technician or pharmacy clerk is preferred.

Secondary Duties And Responsibilities

• Assists in Other Areas of the Store:
• Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics

• Physical Requirements: Must be able to physically exert up to 50 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
• Visual Requirements: Vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
• Physical Activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• Working Conditions: Frequently involves a fast work pace in a retail store setting. Occasional exposure to dangerous chemicals/solvents while compounding products and chemotherapy drugs.

Equipment Used To Perform Job

• PC with pharmacy software and printer
• Cash register
• C.A.R.S. ordering system
• Pharmacy balance
• Scanner
• Calculator
• Telephone
• Fax
• Copier

Confidentiality

Maintains the confidentiality of the customer's private medical information according to the HIPPA act.

Contacts

• Daily contact with customers, general public, and suppliers/vendors.
• Occasional contact with community or trade/professional organizations and federal/state governmental or regulatory agencies.

Physical Demands

• Must be able to physically exert up to 50 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• There is an occasional exposure to dangerous chemicals/solvents while compounding products and chemotherapy drugs.

Equipment Used To Perform Job

• PC with pharmacy software and printer
• Cash register
• C.A.R.S. ordering system
• Pharmacy balance
• Scanner
• Calculator
• Telephone
• Fax
• Copier

Confidentiality

Maintains the confidentiality of the customer's private medical information according to the HIPPA act.

Contacts

• Daily contact with customers, general public, and suppliers/vendors.
• Occasional contact with community or trade/professional organizations and federal/state governmental or regulatory agencies.

Physical Demands

• Must be able to physically exert up to 50 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• There is an occasional exposure to dangerous chemicals/solvents while compounding products and chemotherapy drugs.

Equipment Used To Perform Job

• PC with pharmacy software and printer
• Cash register
• C.A.R.S. ordering system
• Pharmacy balance
• Scanner
• Calculator
• Telephone
• Fax
• Copier

Confidentiality

Maintains the confidentiality of the customer's private medical information according to the HIPPA act.

Contacts

• Daily contact with customers, general public, and suppliers/vendors.
• Occasional contact with community or trade/professional organizations and federal/state governmental or regulatory agencies.

Physical Demands

• Must be able to physically exert up to 50 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• There is an occasional exposure to dangerous chemicals/solvents while compounding products and chemotherapy drugs.

Equipment Used To Perform Job

• PC with pharmacy software and printer
• Cash register
• C.A.R.S. ordering system
• Pharmacy balance
• Scanner
• Calculator
• Telephone
• Fax
• Copier

Confidentiality

Maintains the confidentiality of the customer's private medical information according to the HIPPA act.

Contacts

• Daily contact with customers, general public, and suppliers/vendors.
• Occasional contact with community or trade/professional organizations and federal/state governmental or regulatory agencies.

Physical Demands

• Must be able to physically exert up to 50 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• There is an occasional exposure to dangerous chemicals/solvents while compounding products and chemotherapy drugs.

Equipment Used To Perform Job

• PC with pharmacy software and printer
• Cash register
• C.A.R.S. ordering system
• Pharmacy balance
• Scanner
• Calculator
• Telephone
• Fax
• Copier

Confidentiality

Maintains the confidentiality of the customer's private medical information according to the HIPPA act.

Contacts

• Daily contact with customers, general public, and suppliers/vendors.
• Occasional contact with community or trade/professional organizations and federal/state governmental