Certified Peer Support Specialist

About the role

Insight Human Services, Inc. is a behavioral health organization dedicated to supporting individuals and families in achieving recovery, stability, and improved quality of life. The organization provides a range of person-centered services, including counseling, recovery support, and community-based programs. Insight Human Services, Inc. emphasizes collaboration, respect, and empowerment, working closely with community partners to address diverse behavioral health needs. Team members are encouraged to use evidence-informed practices and lived experience to help individuals navigate challenges and build meaningful, sustainable wellness.

The Certified Peer Support Specialist is a full-time, on-site role based in Winston-Salem, NC. This role involves using lived experience with recovery to provide hope, encouragement, and practical support to individuals receiving services.

Responsibilities

• Meeting with participants individually and in groups, offering emotional support
• Assisting with goal setting and recovery planning
• Connecting individuals to resources in the community
• Documenting services accurately
• Collaborating with clinical and support staff
• Participating in team meetings to coordinate care
• Advocating for participant needs
• Helping to resolve challenges through problem-solving and troubleshooting
• Maintaining professional boundaries and confidentiality in all interactions

Qualifications

• Strong communication and customer support skills to build trust, listen actively, and offer respectful, person‑centered assistance
• Analytical skills and troubleshooting abilities to help individuals identify challenges, explore options, and develop practical solutions
• Technical support skills sufficient to assist participants with basic technology use related to appointments, telehealth, or accessing online resources
• Certified Peer Support Specialist credential (or eligibility to obtain) and demonstrated lived experience with recovery, with willingness to share that experience appropriately
• Knowledge of behavioral health, recovery principles, and local community resources, with a commitment to harm reduction and recovery‑oriented care
• Ability to work on‑site in Winston‑Salem, NC, collaborate within a multidisciplinary team, and maintain accurate, timely documentation
• High school diploma or equivalent required; additional training or education in human services, social work, or a related field is beneficial
• Background check eligibility and adherence to all organizational, ethical, and confidentiality standards