Certified Nursing Assistant (CNA)

About the role

Daymark is looking for candidates with a Certified Nursing Assistant background for our "Health Partner" role within our Care Team. Health Partners are core members of the Daymark care team, supporting integrated, whole-person care for our patients. In this role, you will coordinate social and logistical aspects of care, spending time connecting with patients and caregivers by phone, video, and occasionally in the home. You will help patients navigate community-based and social services, ensure follow-up appointments are scheduled, and support seamless coordination between Daymark and external providers.

Responsibilities

• Conduct structured social needs assessments (SDOH) and connect patients with community resources, which may include transportation, financial assistance, food, medical equipment, or emotional support programs.
• Support development of patients’ care plans and participate in case conferences to ensure quality care delivery.
• Serve as the primary point of contact for virtual visit readiness and basic technology troubleshooting.
• Coordinate and schedule care for patients, including scheduling follow-up visits and facilitating referrals.
• Own structured chart preparation to ensure providers are visit-ready, including accurate contact, insurance, and care team information.
• Track completion of our Symptom Survey, complete all appropriate follow ups, and escalate clinical concerns as needed.
• Document social interventions, tasks, and care coordination activities in the electronic health record in a timely and standardized format.

Requirements

• At least 3 years of experience as a Medical Assistant, CNA, EMT, or in a similar clinical or care coordination setting. Oncology experience is a bonus.
• Comfortable driving to visit patients in the field.
• Comfortable using Slack, Zoom, the Google Suite, and EHR systems to ensure accurate appointment scheduling and management and support patients virtually.
• Bias to action: identifies and prioritizes needs, acts on urgent and important items immediately.
• Comfortable with change and ambiguity: able to figure out what needs to be done and a path forward without constant direction.
• Strong relational skills: establishes rapport with diverse populations including providers, clinical staff, patients, and family members.
• Organized & communicative: detail‑oriented, keeps team informed, proficient in collecting and documenting patient clinical and demographic data.
• Open to working from Daymark's office in Providence,