Certified Medical Office Assistant (Primary Care)

Responsibilities

• Obtain patient medical information, vital signs, height, and weight; document accurately in the EMR.
• Prepare patients for examinations and assist clinical staff and prescribers as directed.
• Perform basic first aid procedures, including dressing changes, bandage application, and suture removal, within scope or practice.
• Monitor and document temperature logs and other required clinical tracking logs.
• Prepare, label, and log laboratory specimens according to protocol.
• Administer injectable medications per policy and scope of practice.
• Collect and prepare laboratory specimens, including blood and urine; complete UDS collection.
• Assist with nursing tickets, MAT workflows, and clinical procedures.

Documentation & Compliance

• Record medical history, test results, and clinical updates in the EMR.
• Obtain Board of Pharmacy (PDMP) information and complete medication-related documentation.
• Obtain medication prior authorizations as needed.
• Maintain accurate logs for clinical monitoring.
• Maintain confidentiality in accordance with HIPAA, 42 CFR Part 2, and WHS policy.
• Follow all federal, state, and organizational regulations and safety standards.

Clinical Environment & Equipment

• Clean, stock, and prepare exam rooms for patient care.
• Ensure all medical equipment is in proper working condition.
• Perform routine checks of emergency equipment, including AED batteries and pads.
• Report malfunctioning equipment and ensure timely resolution.

Care Coordination

• Manage incoming and outgoing patient communications, including returning calls related to test results, medication refills, appointment questions, and clinical concerns.
• Explain treatment procedures, medications, diets, and provider instructions to patients.
• Contact medical facilities or departments to schedule tests or admissions.
• Support efficient clinic flow and positive client experience across assigned programs.

Requirements

• Demonstrate WHS mission, values, ethical standards, and trauma-informed care principles.
• Attend required trainings and maintain clinical competencies.
• Perform other duties as assigned to support clinical operations.

Minimum Qualifications

• High school diploma or GED required.
• CMA certification required.
• Experience with injections, specimen collection, and EMR documentation preferred.
• Prior medical or behavioral health experience strongly preferred.

Competencies

• Clinical accuracy and safety.
• Confidentiality and ethics.
• Communication and teamwork.
• Attention to detail.
• Adaptability in fast-paced clinical environments.

Physical Requirements

• Frequent standing, walking, and movement between clinical spaces.
• Ability to sit, bend, reach, and lift up to 25 pounds.
• Manual dexterity for injections, specimen handling, and EMR entry.
• Visual and auditory ability to read medical information and communicate effectively.
• Ability to maintain composure and accuracy in busy medical/behavioral health settings.