Certified Medical Assistant - Urology Procedure Cancer Center Durham, NC

About the Organization

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. Duke University Hospital in Durham, North Carolina is consistently ranked among the best in the United States. The largest of the four Duke Health hospitals with 1,062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center and an endo-surgery center.

Duke University Health System is designated as a Magnet organization, and nurses from each hospital are consistently recognized as North Carolina's Great 100 Nurses. The system was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy and employs over 6,000 registered nurses.

Relocation assistance may be available based on eligibility.

About the Role

The Medical Assistant, Certified (CMA) functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The CMA performs routine administrative and patient care supportive duties in a Health System medical practice that assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly.

Responsibilities

Clinical Responsibilities

• Takes medical histories and records vital signs
• Explains treatment procedures to patients
• Prepares patients for examinations and procedures
• Assists medical and nursing staff during examinations and procedures
• Collects and prepares laboratory specimens
• Performs basic laboratory tests in the clinic/office
• Takes electrocardiograms
• Removes sutures/staples and changes sterile and non-sterile dressings
• Promotes patient/family understanding of educational content and involvement in the plan of care
• Documents in the patient record
• Disposes of contaminated supplies
• Processes instruments, including high-level disinfection and sterilization of medical instruments
• Telephones prescriptions to a pharmacy
• Prepares and administers medications as directed by a physician
• Authorizes drug refills as directed
• Performs other clinical functions as delegated and supervised by the physician

Administrative Responsibilities

• Greets patients and answers telephones
• Schedules appointments, including arrive appointments in MaestroCare
• Checks out patients and schedules referrals
• Arranges for hospital admissions and laboratory services
• Updates and files patient medical records
• Fills out insurance forms
• Handles billing, bookkeeping (including receiving copays and collections on account balances), and correspondence
• Orders clinical and clerical supplies and forms
• Performs other administrative duties as directed
• May serve as a liaison for clinic activities such as Joint Commission and falls prevention, or participate in clinic committees

Requirements

• Good customer service skills
• Ability to understand and follow oral and written instructions, generally acquired through a high school education and medical assistant programming
• Ability to perform heavy lifting and transport stretcher and wheelchair patients
• Working knowledge of sterile techniques and special procedures applicable to the role
• Working knowledge of procedures and techniques involved in administering routine and special treatments to patients
• Working knowledge of sanitation, personal hygiene, and basic health and safety precautions applicable for work in a clinic setting
• Working knowledge of infection control procedures and safety precautions
• Age-specific competencies
• Familiarity with daily clinic preparation processes, including registration, scheduling, charge posting, and order entry
• Ability to document and communicate pertinent information
• Ability to establish and maintain effective working relationships with patients and clinic staff
• Typing skills and knowledge of medical terminology
• Ability to independently seek out resources and work collaboratively (Levels II and III)

Qualifications

Education

• Level I: Graduation from an accredited Medical Assistant program strongly preferred. High school or GED graduation required.
• Levels II, III, IV: Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience

• Level I: No experience required.
• Level II: 1 year of clinical experience as a Medical Assistant, Certified in a clinical setting.
• Level III: 2 years of clinical experience as a Medical Assistant, Certified in a clinical setting.
• Level IV: 3 years of clinical experience as a Medical Assistant, Certified in a clinical setting.

Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.

Certifications

• Certification by AAMA, AMT, NHA-CCMA, NCMA, or ARMA required for all levels.
• BLS (Basic Life Support) certification required for all levels.

Applicants for Levels II, III, and IV must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document.