Certified Medical Assistant-Roanoke Chowan (Wound Care)

Position Summary

Captures clinic operations and assists providers by performing vital signs, patient questionnaire intake, data entry, and medical records management. Assists with and provides patient care services and customer services as necessary. Maintains all patient care related documentation in hard copy and/or electronic medical records.

Responsibilities

• Perform clinical support services as needed within department: Assist providers and nurses with patient care services in clinic. Perform health screening questionnaires and vital signs such as blood pressure, weight, BMI, etc. Collect health risk appraisals and/or patient histories. Assist with preparation and dissemination of health education materials. Perform other clinical functions as directed by providers, nurses, and/or per written and approved protocols.
• CPR certification, able to provide patient emergency assistance.
• Review and update home medication list with patient and provider. Process medication and equipment prescriptions (both new and refill) for pharmacy and durable medical equipment company fulfillment.
• Coordinate Clinic Operations: Perform customer service duties with courtesy and tact (such as inbound and outbound calls, greeting and assisting customers, responding to customer requests, efforts to achieve patient/customer satisfaction). Promote positive image of the facility and services. Assist with the navigation of patients to appropriate services. Prepare patient charts, forms, patient notifications, calls and mailings. Maintain and verify consistency and accuracy of patient documentation in timely manner using appropriate medical records, EMR, documentation and filing system.
• Absorb and maintain proficiency in the operation of computer software systems required to perform tasks/responsibilities. Assist with insurance verification and medication authorization, prior authorizations, and processing.
• Practice and support policies, procedures, protocols as well as quality and safety controls. Contribute to quality and process improvements. Assist with operational issues and provides staff coverage for clinic. Organize, monitor and stock supplies for clinic. Compile reports, summaries and letters as assigned.

Minimum Requirements

• American Heart Association Basic Life Support (BLS) Certification
• High School, equivalent or higher is required
• One of the following certifications is required: Certified Medical Assistant through the American Association of Medical Assistants (AAMA), Registered Medical Assistant through the American Medical Technologists (AMT), Certified Clinical Medical Assistant (CCMA) through the National Healthcare Career Association (NHA)
• Either 2 years of experience or graduation from an in-person formal training program

Preferred

• One or more years experience in a clinical or medical office setting

Other Information

• Location: ECU Health Roanoke Chowan-Wound Care
• Shift Requirements: Day
• Hours: Part-time (PRN)
• Weekends: Yes
• ECU Health About ECU Health Roanoke-Chowan Hospital: ECU Health Roanoke-Chowan Hospital is a 114-bed community hospital located in Ahoskie. Serving four nearby counties, the 15-bed emergency department sees approximately 18,000 patients per year. ECU Health Roanoke-Chowan Hospital provides a wide range of health services, including medical, surgical and radiation oncology. In addition, the Wound Healing and Pain Management clinics serve as referral centers for neighboring ECU Health hospitals and providers.
• General Statement: It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position. Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification. We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.