Certified Medical Assistant- Primary Care Clinic- Central

This job provides individualized medical care to assigned patients in person, electronically, and via telephone under the supervision of a licensed health care provider. Assists in delivering health care services to patients of various backgrounds and ages and maintains positive relationships with patients and their families. Works effectively with fellow employees to ensure efficient patient flow throughout visits, providing support to patients and the attending physician. Communicates via phone to ensure patient needs are met timely and accurately. Accesses company data systems to document pertinent medical information.

Responsibilities

• Supports the patient and provider throughout the patient visit
• Ensures the patient and provider are prepared for the visit
• Ensures the patient's questions are answered prior to leaving; prepares room for next appointment
• Provides excellent patient service through effective communication both over the phone and in person
• Completes appropriate documentation including patient registration if necessary
• Maintains required clinical knowledge, technical skills, training, and credentials through personal professional development
• Meets the procedures of the Department of Transportation Workplace Drug and Alcohol Testing Programs, if working in an occupational health clinic
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions, and communication style
• Performs other duties as assigned
• Complies with all policies and standards

Requirements

• High School Diploma/GED required
• Completion of a formal medical assistant training program preferred
• Experience working with and maintaining confidential information, including experience working in a fast-paced environment with minimal supervision
• Medical Assistant Certification required
• Basic Life Support (BLS) from the American Heart Association required

Knowledge, Skills, and Abilities

• Clinical knowledge
• Proficiency in using computers, software, and web-based applications
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Strong interpersonal and customer service skills

Physical and Environmental Demands

Medium Work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Light Work.

Duties performed routinely require exposure to blood, body fluid, and tissue. The incumbent works in a patient care area, works in an area where patients enter, works directly with patients, and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning, and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.