Certified Medical Assistant - Peds

About the Role

The Certified/Registered Medical Assistant (CMA/RMA) is an integral part of the Patient Care Team, supporting providers and staff in delivering team-based medical care. This role involves providing limited direct patient care and performing designated independent procedures under the supervision of a Licensed Practical Nurse (LPN), Registered Nurse (RN), or Chief Nursing Officer (CNO). In locations without an LPN or RN, clinical supervision is provided by the provider. The CMA/RMA operates within a federally qualified community health center (FQHC) and plays a vital role in ensuring quality, patient-centered care.

Responsibilities

• Patient/Customer Relations:
  • Communicate with patients courteously and professionally in person, over the phone, and via web encounters.
  • Educate patients and family members on diagnoses and healthcare self-management within the scope of knowledge and authority.
• Staff Relations/Team Building:
  • Collaborate with providers to implement care plans and multidisciplinary patient education.
  • Participate in daily huddles and monthly care team meetings to address patient issues and needs, promoting the Team-Based Care Model.
• Clinical Duties:
  • Conduct patient screenings for hearing, sight, vital signs, and blood pressure, as well as other routine procedures.
  • Assist providers with in-office tests and procedures as ordered.
  • Administer medications, including IM and subcutaneous injections, following clinical policies and procedures.
  • Document clinical activities and patient interactions in the Electronic Medical Record.
  • Collect and process specimens for in-house testing and external lab transport.
  • Perform and document quality control procedures on laboratory equipment in compliance with OSHA, CLIA, and JHC policies.
  • Ensure supplies and medications are checked for expiration dates, intact packaging, and appropriate condition before use.
  • Stock exam and treatment rooms with necessary supplies and manage supply orders.
  • Demonstrate commitment to continuous learning and development.
  • Promptly return patient phone calls.
  • Perform other duties as required by the RN, LPN, CNO, or provider to support primary healthcare services.
• Administrative Duties:
  • Attend and participate in staff and JHC meetings as required.
• Performance Improvement Activities:
  • Actively participate in the JHC Quality Improvement (QI) program.
• Safety/Infection Control Activities:
  • Attend mandatory OSHA Infection Control trainings and follow OSHA guidelines, including Universal Precautions.
  • Adhere to JHC infection control policies, including acute response measures during public health concerns or disease outbreaks.
• Competencies:
  • Complete skills evaluation and sign the RN/LPN/Medical Assistant Competency Skills Form bi-annually.

Qualifications

• Certified/Registered Medical Assistant (CMA/RMA) certification required.
• Ability to work in a fast-paced office environment with occasional travel to other offices.
• Physical ability to lift up to 20 pounds occasionally and move objects frequently.
• Capable of speaking, sitting, bending, walking, standing, hearing, stooping, kneeling, and performing repetitive motions.
• Comfortable with 10 hours of constant computer usage.

Working Environment

This is an OSHA high-risk position in a fast-paced office setting with occasional travel to other offices. The role requires physical attendance and the ability to perform essential functions, including lifting up to 20 pounds, frequent movement, and prolonged computer usage.

Core Values

Staff members must actively demonstrate dedication to JHC’s core values:

• Respect: Treat all patients, their families, and colleagues with dignity and respect, valuing diversity and showing empathy.
• Integrity: Commit to honesty, openness, truthfulness, accuracy, and ethical behavior, taking accountability for decisions and outcomes.
• Excellence: Pursue excellence daily through teamwork, quality improvement, patient care, innovation, and efficiency.
• Innovation: Value creativity, flexibility, and continuous improvement, advocating for positive change and responsible risk-taking.
• Teamwork: Collaborate across functional boundaries to improve patient care and optimize the patient experience.