Certified Medical Assistant I - H-E-B Health & Wellness Primary Care - Harlingen (New Clinic)

Responsibilities

• Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible
• Assists with check-in process; processes transactions required to begin / complete patient visits
• Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emails
• Solves patient complaints; assists patients in all Clinic-related inquiries
• Promotes H-E-B Wellness Primary Care services
• Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings)
• Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery
• Serves as a resource to patients; facilitates coordination of patient care
• Absorbs and follows through on patient referrals and associated follow-ups
• Obtains referring physician orders and outside facility images / reports as necessary

Qualifications & Key Requirements

• Of experience in office - clerical - medical work - medical assistant - admissions rep - clinic support (preferred)
• Of experience in phlebotomy / blood drawing (preferred)
• Experience in customer service
• Experience working with electronic health records (preferred)
• Knowledge/Skills/Abilities:
• Knowledge of medical terminology
• Proficiency in MS Office, related software / applications
• Advanced interpersonal, customer service, and issue-resolution skills
• Advanced written / verbal communication skills
• Strong organization and follow-through skills; attention to detail
• Bilingual skills (English - Spanish) a plus
• Ability to quickly learn new procedures / processes
• Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks
• Ability to project process ownership, accountability, and initiative
• Ability to work as part of a team; ability to work with minimal supervision
• Ability to apply good judgment and logic in performing duties, and responding to customer needs

Education

• Or equivalent

Licenses/Certifications

• Medical Assistant certification CMA
• Basic Life Support BLS certification

Physical Demands & Working Conditions

• Function in a fast-paced clinic / office environment
• Sit / stand for extended periods of time
• Regularly lift up to 20 lbs
• Work extended hours and / or rotating schedules