Certified Medical Assistant - HEB Wellness Primary Care Clinic - Bulverde

Responsibilities

• Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible
• Assists with check-in process; processes transactions required to begin / complete patient visits
• Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emails
• Solves patient complaints; assists patients in all Clinic-related inquiries
• Promotes H-E-B Wellness Primary Care services
• Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings)
• Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery
• Serves as a resource to patients; facilitates coordination of patient care
• Absorbs and follows through on patient referrals and associated follow-ups
• Obtains referring physician orders and outside facility images / reports as necessary
• Performs patient intake interviews; takes medical histories; checks / records vital signs
• Draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams / other medical procedures; provides clinic support
• Maintains collaborative, professional relationships with clinic staff
• Ensures adherence to HIPAA regulations

Qualifications & Key Requirements

• Work Experience: 1+ years of experience in office, clerical, or medical work; medical assistant, admissions rep, or clinic support (preferred)
• 1+ years of experience in phlebotomy / blood drawing (preferred)
• Experience in customer service
• Experience working with electronic health records (preferred)
• Knowledge/Skills/Abilities: Knowledge of medical terminology; proficiency in MS Office, related software / applications; advanced interpersonal, customer service, and issue-resolution skills; advanced written / verbal communication skills; strong organization and follow-through skills; attention to detail; bilingual skills (English – Spanish) a plus; ability to quickly learn new procedures / processes; ability to comfortably, efficiently manage multiple priorities and shift focus between tasks; ability to project process ownership, accountability, and initiative; ability to work as part of a team; ability to work with minimal supervision; ability to apply good judgment and logic in performing duties, and responding to customer needs
• Education: High school diploma, or equivalent; graduate of an accredited medical assistant or surgical technician program (preferred)
• Licenses/Certifications: Medical Assistant certification (CMA); Basic Life Support (BLS) certification
• Physical Demands & Working Conditions: Function in a fast-paced clinic / office environment; sit / stand for extended periods; regularly lift up to 20 lbs; work extended hours and / or rotating schedules