Certified Medical Assistant (Humble)

About the role

The Medical Assistant is a multiskilled health professional who works collaboratively with healthcare providers to deliver high-quality, patient-centered care. Trained in both administrative and clinical functions, the Medical Assistant supports efficient clinic operations, ensures patient comfort and safety, and contributes to a positive care experience.

Areas of Accountability

• Patient Experience & Customer Service
  • Provide exceptional, welcoming, and professional interaction for every patient.
  • Demonstrate a positive attitude, empathy, optimism, and a strong commitment to service.
  • Absorb and answer questions, and find timely solutions.
  • Communicate clearly using proper language, grammar, tone, and professionalism.
• Administrative Support
  • Perform front desk reception duties, including greeting patients with professionalism and warmth.
  • Answer phones, schedule appointments, and provide instructions for the registration process.
  • Complete and maintain medical records following organizational standards.
  • Prepare and type correspondence; process mail and manage office communications.
  • Process, code, and complete insurance claim forms accurately.
  • Perform purchasing, inventory management, and equipment maintenance tasks.
  • Use computer-based systems for billing, transcription, scheduling, insurance claims, accounts receivable, and database entry.
  • Arrange hospital admissions, radiology appointments, and external referrals.
  • Call prescriptions into pharmacies by provider’s orders.
• Clinical Care & Patient Support
  • Welcome and room patients, ensuring a warm and supportive experience.
  • Measure and document vital signs, patient histories, allergies, and chief complaints.
  • Provide patient education regarding medications, treatments, chronic disease management, and special diets.
  • Prepare patients for examinations and perform routine screening tests.
  • Assist providers with exams, minor procedures, and office surgeries.
  • Prepare lab forms, perform phlebotomy, and collect various lab specimens.
  • Conduct basic laboratory tests and ensure proper documentation.
  • Follow the “Time Out” protocol for all procedures.
  • Demonstrate familiarity with Ryan White, Title X, and Sliding Fee Scale documentation requirements.
  • Perform EKGs; assist with X-ray and physical therapy procedures when needed.
  • Administer medications and injections (IM, vaccines, antibiotics, hormonal, etc.) under provider orders.
  • Change dressings, apply bandages, and provide first aid treatments.
  • Sterilize instruments; maintain exam rooms, supplies, and equipment.
  • Dispose of biohazard materials in compliance with OSHA standards.
  • Practice all OSHA safety procedures consistently.
  • Enter high-quality clinical documentation that meets legal, ethical, and organizational standards.
  • Participate in quality management and quality assurance initiatives.
• MEDICATION, RECORD, & COMMUNICATION MANAGEMENT
  • Sort and fax approved prescription refills to pharmacies.
  • Cook up referrals, radiology orders, and laboratory orders while verifying insurance requirements.
  • Prepare, release, and obtain medical records upon receipt of proper patient authorization.
  • Scan relevant documents into the EHR promptly for provider accessibility.
  • Check phone messages regularly and return calls promptly, or route them to the appropriate team member.
  • Follow organizational medication policies for administering, receiving, storing, and transferring medications and vaccines.
  • Comply with incident reporting and the protocol for calling clinical codes.
  • Maintain knowledge of clinic life safety components (emergency exits, fire extinguishers, spill kits, eye wash stations).
  • Provide input on quality improvement projects and support operational benchmarks.
  • Perform additional duties assigned to support clinic operations and patient safety.
• FLEXIBILITY & ADDITIONAL RESPONSIBILITIES
  • Provide cross coverage to other clinics as needed.
  • Adapt to changing priorities and assist with tasks outside of routine responsibilities as needed.
  • Perform additional duties or special projects assigned to support organization operations.
  • Understand that the responsibilities listed are not intended to be all-inclusive and may evolve based on the needs of the clinic.

Education, Licensure/Certification

• A high school diploma or GED is required.
• A Medical Assistant Certification is required.
• A BLS (Basic Life Support) Certification is required.

Experience, Skills/Abilities Related Requirements

• Bilingual proficiency in English and Spanish is preferred to support effective communication with patients, though candidates who are not bilingual are still encouraged to apply.
• Experience working with patients, clients, or the public in a fast-paced environment is preferred.
• Demonstrated competency in communication, problem-solving, and maintaining professionalism under pressure.
• Soft skills such as empathy, adaptability, teamwork, and a service-oriented mindset.
• Proficiency with electronic health records (EHR) systems, scheduling software, and basic office technology and software is preferred.

Continuing Education and Training Requirements

• Participants must participate in all required training and continuing education as outlined by the organization, funding sources, and any applicable licensure requirements.
• Maintain Medical Assistant Certification.
• Maintain BLS (Basic Life Support) Certification.