Certified Medical Assistant Health Coach

About the role

Educates members on their care team and assists with coordination of care across the continuum, including scheduling appointments and referrals.

Participates in daily operations of the practice, including answering phone calls, assisting with front desk inquiries, and maintaining the clinical space.

Communicates through various digital channels to support patient care.

Performs initial health screens and intake for new members.

Obtains and reviews old medical records to ensure comprehensive patient history.

Identifies care gaps and orders necessary screening tests.

Confirms appointments and provides instructions to patients.

Conducts pre-visit RAF reviews to prepare for patient visits.

Welcome patients, provides tours of the practice, and reviews welcome packets.

Ensures all medical records are available for office visits.

Performs needed screenings and orders appropriate tests during visits.

Conducts intra-visit RAF reviews to assess patient needs.

Reviews quality metrics, performs vitals, screenings, and medication reconciliation.

Manages the check-out process with patients and conducts post-visit follow-up calls.

Responsibilities

• Educates members on their care team and assists with coordination of care across the continuum, including scheduling appointments and referrals.
• Participates in daily operations of the practice, including answering phone calls, assisting with front desk inquiries, and maintaining the clinical space.
• Communicates through various digital channels to support patient care.
• Performs initial health screens and intake for new members.
• Obtains and reviews old medical records to ensure comprehensive patient history.
• Identifies care gaps and orders necessary screening tests.
• Confirms appointments and provides instructions to patients.
• Conducts pre-visit RAF reviews to prepare for patient visits.
• Welcome patients, provides tours of the practice, and reviews welcome packets.
• Ensures all medical records are available for office visits.
• Performs needed screenings and orders appropriate tests during visits.
• Conducts intra-visit RAF reviews to assess patient needs.
• Reviews quality metrics, performs vitals, screenings, and medication reconciliation.
• Manages the check-out process with patients and conducts post-visit follow-up calls.

Requirements

Knowledge of chronic disease management [Required]

Empathetic nature and a distinct ability to consistently provide top tier service. [Required]

Driven by passionate desire to enhance and improve member outcomes. [Required]

Knowledgeable in member advocacy and navigating complex systems. [Required]

Responsible for managing the member’s entire care plan with the guidance of the RN Case Manager and Provider. [Required]

Ability to function and assist others in a team-based environment. [Required]

Ability to support and navigate the health needs of the member. [Required]

Ability to build trust, rapport and work in a supportive way. [Required]

Ability to collaborate with entire team to meet the needs for the patient. [Required]

Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively to carry out job requirements. [Required]

Experience with computers required. [Required]

Actively participates in daily team huddles. [Required]

Administer medications, perform vital signs, ECG’s, and various point of care testing per providers orders. [Required]

Other duties as assigned. [Required]

Experience in guest relations or customer service [Preferred]

Qualifications

• Educated at a Technical/Vocational School
• Graduate of a Medical Assistant Program

Skills

• Knowledge of chronic disease management
• Empathetic nature and ability to provide top tier service
• Passionate desire to enhance and improve member outcomes
• Member advocacy and navigating complex systems
• Managing the member’s entire care plan with the guidance of the RN Case Manager and Provider
• Ability to function and assist others in a team-based environment
• Ability to support and navigate the health needs of the member
• Ability to build trust, rapport and work in a supportive way
• Ability to collaborate with entire team to meet the needs for the patient
• Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively
• Experience with computers
• Active participation in daily team huddles
• Administer medications, perform vital signs, ECG’s, and various point of care testing per providers orders
• Experience in guest relations or customer service

Benefits

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift: Day

Pay

$17.11 - $27.38

Additional Information

N/A

Licenses and Certifications

• Basic Life Support - CPR Cert (BLS)
• American Association Medical Assistants (CMA)
• OR Clinical Medical Assistant Certification (CMAC)
• OR Registered Medical Assistant (RMA)
• OR National Certified Medical Assistant (NCMA)
• OR Certified Clinical Medical Assistant (CCMA)
• OR Nationally Registered Certified Medical Assistant (NRCMA)

Physical Requirements

View physical requirements

Background Screening Requirement

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.