Certified Medical Assistant CMA, Team Lead

About the role

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Medical Assistant Team Lead, Personal Care Services at our Arbor North facility. Being part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers. To continue to be an industry pioneer in delivering unparalleled care, we need a Medical Assistant Team Lead with commitment and compassion.

Responsibilities

• Provide hands-on personal care, dementia support, and medical assistant duties according to client care plans.
• Lead and support facility caregivers through guidance, coaching, and issue resolution.
• Assist in monitoring each client’s mental, physical, and emotional well-being.
• Promptly report significant changes in client condition to the appropriate supervisor.
• Maintain accurate documentation and communicate updates as needed.
• Promote client safety by identifying hazards and escalating concerns.
• Uphold HIPAA, confidentiality, and infection-control standards.
• Represent Elara Caring professionally, courteously, and compassionately.
• Attend required training and participate in skill-development opportunities.
• Support the implementation of policies, procedures, and process improvements.
• Maintain the confidentiality of client and staff information at all times.
• Perform additional duties or assignments as needed.

Requirements

• Must be at least 18 years of age.
• Medical Assistant certification as required in the state where you are applying.
• Ability to work approximately 24 hours per week during the available 7:00 AM–12:00 PM and 4:00 PM–9:00 PM shift windows.
• Availability to work every other weekend.
• Previous experience providing hands-on care to elderly individuals or people living with disabilities in a home-care, facility, or healthcare setting is preferred.
• Dementia-care experience is preferred.
• Leadership or team-lead experience is a plus.
• Ability to motivate, mentor, and professionally support care staff.
• Strong verbal and written communication skills.
• Compassionate approach to client care.
• Ability to solve problems, follow instructions, and prioritize responsibilities.
• Comfort organizing schedules and delegating assignments.
• Ability to communicate effectively with clients