Certified Medical Assistant (CMA/RMA/CCMA) — Concierge Primary Care

About the role

This is patient-facing, hands-on work for someone who takes real pride in their craft: flawless blood draws, smooth visit flow, prior authorizations that don't stall, and referrals that actually land. Our members pay for a premium experience, and you're a big part of what makes it feel that way.

Responsibilities

• Perform blood draws with exceptional technique and a calm, reassuring presence. Handle specimen processing, labeling, and lab logistics end to end.
• Take vitals, administer EKGs and point-of-care testing, prep for procedures, and keep the clinical day running smoothly for our physicians.
• Own prior auths from submission to approval — imaging, medications, specialist visits. Coordinate referrals with specialist offices and imaging centers across the city and follow through until the patient is seen.
• Navigate the NYC System: Use your working knowledge of New York's hospital systems (Mount Sinai, Lenox Hill / Northwell, NewYork-Presbyterian / Weill Cornell), imaging centers, and pharmacies to keep care moving — calling, faxing, portal-chasing, and following up so patients never have to.
• Inventory, supplies, exam room turnover, equipment checks, and the operational details that make a clinical space feel effortless.

Requirements

• Current national MA certification required: CMA (AAMA), RMA (AMT), or CCMA (NHA).
• Expert phlebotomist — 2+ years of regular, high-volume draw experience. You'll demonstrate your technique during the interview process. Separate phlebotomy certification (CPT) a plus.
• 3+ years as a medical assistant in outpatient, primary care, or specialty practice.
• Hands-on prior authorization experience — you've worked insurer portals, peer-to-peer queues, and know how to get to 'approved.'
• Familiarity with NYC hospital systems, imaging centers, and specialist landscape strongly preferred.
• EKG, point-of-care testing, and EMR proficiency.
• Meticulous — specimens, documentation, and follow-ups are always right.
• Warm and unflappable with patients; service mindset suited to a concierge membership practice.
• Self-starter who follows tasks through to done, not just handed off.
• Team player who communicates clearly and asks when unsure.

Qualifications

• Current national MA certification required: CMA (AAMA), RMA (AMT), or CCMA (NHA).
• 3+ years as a medical assistant in outpatient, primary care, or specialty practice.
• Hands-on prior authorization experience — you've worked insurer portals, peer-to-peer queues, and know how to get to 'approved.'
• Familiarity with NYC hospital systems, imaging centers, and specialist landscape strongly preferred.
• EKG, point-of-care testing, and EMR proficiency.
• Meticulous — specimens, documentation, and follow-ups are always right.
• Warm and unflappable with patients; service mindset suited to a concierge membership practice.
• Self-starter who follows tasks through to done, not just handed off.
• Team player who communicates clearly and asks when unsure.

Skills

• Phlebotomy
• Patient Care & Visit Support
• Prior Authorizations & Referrals
• Navigate the NYC System
• Inventory, Supplies, Exam Room Turnover, Equipment Checks

Benefits

• Competitive package: $60,000–$75,000 base in a collaborative culture that mirrors our PACI principles — Personalized, Accessible, Caring, Inspiring.

Pay

• $60,000–$75,000, commensurate with experience

Schedule

• Full-time, in person, Monday–Friday