Certified Medical Assistant (CMA) - Oncology

About the role

Be the heart of compassionate care in a patient care support role with us! In this vital role, you'll provide essential assistance and comfort to patients, ensuring they receive the best possible experience during their healthcare journey. If you're dedicated, empathetic, and ready to make a positive impact on patients' lives, we encourage you to apply today and become a crucial part of our caring team!

Overview

At Desert Regional Medical Center, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Job Shift: Days Job Type: Per Diem Hours: Limited to clinic needs

Responsibilities

• Responds to telephone calls from patients, outside agency personnel, and other departments in the host hospital in a timely fashion with accurate, pertinent, and informative answers.
• Maintains patient demographic information in computer [software] to enable scheduling.
• Generates and types correspondence, reports, and other documents as necessary, needed, or requested.
• Screens and recruits patients for grant-funded services and submits appropriate documentation for reimbursement of services.
• Maintains patient comfort.
• Cleans, restocks supply carts and discards expired items.
• Enters charges in SMS, schedules surgeries and obtains authorizations.
• Maintains general orderliness at end of patient day.
• May disinfect IV pumps/equipment.

• Works with Cancer Center administrative/clinical/records staff to obtain patient medical charts, signatures, verbal information.
• Works with Hospital staff to obtain patient reports and films.
• Works with patients and other telephone callers regarding scheduling appointments, general information, and billing problems.
• Works with outside public and private health care facilities to schedule appointments and provide general information.

Working Relationships

• Works with Cancer Center administrative/clinical/records staff to obtain patient medical charts, signatures, verbal information.
• Works with Hospital staff to obtain patient reports and films.
• Works with patients and other telephone callers regarding scheduling appointments, general information, and billing problems.
• Works with outside public and private health care facilities to schedule appointments and provide general information.

Major Challenges

• To stay current on scheduling and notification within time constraints
• Managing a heavy and hectic workload
• Prioritizing the following tasks:
• When to take vital signs
• Patient Comfort
• Orient patient with room
• Maintenance of cart
• Stocking of carts

Decision Making Responsibilities

• Schedule/reschedule patients’ appointments
• Generate and mail return visit letters with scheduled appointment dates to patients
• Qualify patients for grant funding
• Submission of grant funding reimbursement forms

Qualifications

• Complies with regulatory requirements (i.e. TJC) appropriate for position
• High School diploma or GED
• Medical Office Assistant certificate or Diploma
• BLS maintained current at all times
• One (1) year training as medical office assistant or equivalent experience
• Vital Signs
• Universal Precautions
• Body Mechanics
• Telephone Techniques
• Basic Computer Knowledge
• Operation of DataScope and EKG
• Experience with various computer programs, including data bases, Windows XP
• Accurate typing skills
• Excellent customer service skills
• Self-starter individual with above-average time-management skills
• Maturity in judgment; open to change
• Ability to use various types of office equipment
• General knowledge of rules of confidentiality/release of information

Physical Requirements

• Must be able to bend, reach, lift up to 40 lbs., stand sit or walk for extended periods of time.

Organization Description

Desert Care Network serves the healthcare needs of the Coachella Valley and Morongo Basin regions in Southern California with three hospitals Desert Regional Medical Center in Palm Springs, JFK Memorial Hospital in Indio and Hi-Desert Medical Center in Joshua Tree. The hospital network provides advanced care with services such as comprehensive stroke care, a cancer center, a Level 1 Trauma Center and the only Level 3 Neonatal Intensive Care Unit (NICU) in the Coachella Valley. Desert Care Network is committed to healthcare equality. Join our team!

Employment Practices

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Salary

$24.00 - $29.39 hourly **Individual wages are determined based upon a number of factors including, but not limited to, an individual’s qualifications and experience