Certified Medical Assistant (CMA) - Austell Neurology

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

About the Role

The Medical Assistant functions under the direction of the Physician, Clinical Lead, Clinical Nurse Supervisor, Nurse Supervisor and/or Office Manager. Recognizes patient's needs and symptoms in advance. Provides care for the patient under the physician's direction. Includes preparing patient for exams, assisting during treatments, coordinating tests and follow-up care, and recording treatment in the medical record. Assists with explaining patient instructions to the patient/family. Demonstrates competency and skills to serve patients of all ages including neonate, infant, child, adolescent, adult and geriatric populations.

Responsibilities

Clinical and Non-Clinical Duties and Expectations

• Register patient upon entrance to facility
• Perform all necessary registration operations
• Prepare equipment and rooms and aid physician with treatment of patients
• Perform vitals and other duties to prep patients
• Rotate among various clinical and non-clinical service areas such as lab, x-ray, and front office
• Maintain safety needs of the patient
• Cross train other team members

Diagnostic Imaging Duties and Expectations

• Perform radiographic and other diagnostic imaging procedures to assist clinical team and physicians in treatment of the patients
• Prepare and position the patients for imaging procedures ensuring all proper techniques including radiation protection
• Obtain optimum views as ordered by the physician
• Process images and review for proper identification and quality control
• Cross train other team members
• Complete and maintain logs, reports, and documentation

Laboratory Duties and Expectations

• Properly start lab equipment daily and maintain daily logs and documentation requested
• Perform laboratory tests according to orders and instructions
• Draw blood samples from patients and perform Point of Care testing
• Order and stock supplies weekly
• Perform daily quality control and cleaning procedures according to guidelines
• Cross train other team members

Patient Liaison

• Provides relationship-based patient centered care that is consistent with population specific characteristics (e.g. age, gender, disease, etc) in a manner that adapts service delivery to reflect an understanding of cultural diversity
• Always partners with the patient and significant others and/or family (as appropriate) using such appropriate method for setting and purpose (e.g., Huddles; interdisciplinary rounds; just in time and explanation of physicians instructions)
• Keeps the patient at ease in the physician's office, and makes the patient's goals the focus of the plan of care
• Practices using current clinical practice standards

Team Work and Collaboration

• Coordinates the delivery and documentation of safe quality patient care that promotes the professional care delivery model
• Uses diverse and inclusive interdisciplinary communication methods (huddles, interdisciplinary rounds)
• Completes timely documentation and promotes a respectful, inclusive clinical environment
• Demonstrates teamwork and collaboration by practicing in a manner that is fiscally responsible and promotes the recruitment and retention of all healthcare team members

Professional Development and Initiative

• Completes all initial and ongoing professional competency assessment, required mandatory education, and population specific education
• May be asked to serve as a preceptor for onboarding Medical Assistants/students and is an exemplary role model for all staff or students for all disciplines to ensure that there is a current and future qualified workforce
• Models professionalism and creates a healthy work environment

Evidence Based Practice and Research

• Promotes evidence-based practice in regards to safe, quality patient care
• Participates in activities such as value analysis as part of the decision-making process in evaluating patient care products
• Upholds all healthcare system/organizational policies and procedures and clinical competencies put forth by this job description and professional association including legal, regulatory, and accreditation requirements and standards
• May serve as practice Safety Coach
• Participates in data collection, poses relevant clinical questions to advanced evidence-based practice
• Consults appropriate experts and uses appropriate resources and evidence to address practice questions

Resources and Support

• Proactively plans for the care of patients across the care continuum in the course of giving direct patient care
• Participates in the development of protocols and procedures when called upon or through self-initiation in collaboration with care managers and other members of the healthcare team to achieve best practice outcomes (i.e., relevant patient populations)
• Supports efficient and effective use of human and material resources
• Performs other duties as assigned
• Complies with all Wellstar Health System policies, standards of work, and code of conduct

Requirements

• High School Diploma or GED
• Certificate from an accredited Medical Assisting program
• Certified Medical Assistant (AAMA, AMT, NHA, or NCCT) with current and maintained Medical Assistant Credential
• Basic Life Support (BLS) certification
• Must complete the required OSHA training course for operators of radiology equipment within sixty days of hire
• Work experience in a practice setting preferred
• Radiology experience preferred, and/or will provide training within first sixty days
• Phlebotomy certification preferred, and/or will provide training within first sixty days

Skills

• Organized and attentive to detail
• Able to work quickly and efficiently to assure patient comfort and satisfaction
• Strong verbal and written English language communication skills
• Basic computer skills
• Adherence to WellStar Credo and Code of Conduct

Schedule

Day shift