Certified Medical Assistant (CMA)- Acworth Urgent Care

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift: Day (United States of America)

About the Role

The Medical Assistant (MA) provides support to physicians and other healthcare professionals by performing clinical and administrative tasks to ensure efficient patient care delivery. The MA works closely with patients, handling both front- and back-office functions in a fast-paced medical setting. The Medical Assistant functions under the direction of the Nurse Supervisor and/or Practice/Office Manager.

Responsibilities

• Gathers and records vital signs and other pertinent patient information for the visit.
• Prepares patients for exams and assists during treatments.
• Coordinates tests and follow-up care, and records treatment in the medical record.
• Recognizes patient's needs and symptoms in advance and responds appropriately, always keeping patient safety and the patient experience at the center of care delivery.
• Demonstrates competency and skills to serve patients of all ages.
• Performs duties related to front office tasks, registration, laboratory, and x-ray testing.

Core Responsibilities and Essential Functions

Exemplary Practice and Outcomes

• Provides patient care in accordance with recognized clinical practice guidelines and standards set forth by the American Association of Medical Assistants (AAMA) or similar organizations.
• Adheres to federal, state, and local laws and regulations as well as organizational and industry standards for clinical care.
• Upholds all health care system/organizational and WMG policies and procedures and clinical competencies put forth by this job description.

Clinical and Non-Clinical Duties and Expectations

• Rotates among various clinical and non-clinical service areas such as lab, x-ray, and front office.
• Provides relationship-based, patient-centered care consistent with population-specific characteristics (e.g., age, gender, disease) in a manner that adapts service delivery to reflect an understanding of cultural diversity.
• Partners with the patient and significant others/family to keep the patient at ease through a collaborative and communicative approach.
• Registers patients upon entry to the facility.
• Prepares patient for visits with physicians/APPs, prepares rooms and equipment, and aids in treatment.
• Carries out orders generated from the office visit and responds to patient requests outside of the office visit.
• Maintains the safety needs of the patient at all times.

Teamwork and Collaboration

• Collaborates with providers, nurses, and clinical staff to uphold continuity and consistency of care.
• Participates in daily huddles, staff meetings, and medical group or system workgroups/committees to represent the voice of the medical assistant.
• Demonstrates teamwork and collaboration by practicing inclusively to promote recruitment and retention of all healthcare team members.
• Participates in quality improvement initiatives to align with best practices in medical assisting.
• May serve as a preceptor to assist in the onboarding/training of new team members, trainees, or students.
• Assists with cross-training of other team members.

Professional Development and Initiative

• Completes all initial and ongoing professional competency assessments, required mandatory education, and population-specific education.
• Demonstrates leadership by identifying areas for improvement in care delivery and suggesting innovative solutions.
• Participates in workgroups, committees, and shared decision-making groups.
• Reflects on personal performance and areas of strength or weakness to seek relevant training or mentorship for continuous improvement.

Resources and Support

• Supports efficient and effective use of material resources in a fiscally responsible manner.
• Minimizes waste of medical supplies and medications.
• Alerts supervisors or ordering staff when supplies are running low.
• May provide staffing coverage for absences, vacations, and leave.

X-Ray Duties and Expectations

• Performs x-ray procedures to assist providers in the treatment of patients.
• Prepares and positions patients for x-ray procedures, ensuring proper techniques, including radiation protection.
• Obtains optimum views as ordered by the provider.
• Processes images and reviews for proper identification and quality control.
• Completes and maintains logs, reports, and documentation.

Laboratory Duties and Expectations

• Properly starts lab equipment daily, maintains daily logs, and required documentation.
• Responsible for specimen collection, including phlebotomy and Point of Care testing according to orders and appropriate collection/testing standards.
• Performs laboratory tests according to orders and instructions.
• Orders and stocks supplies weekly.
• Performs daily quality control and cleaning procedures according to guidelines.

Requirements

• High School Diploma or GED.
• Certificate in Medical Assisting.
• BLS - Basic Life Support or ARC-BLS - American Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor certification.
• Current certification from one of the following medical assisting credentialing bodies: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), NAHP (NRCMA).
• Experience in the physician practice setting preferred.
• Experience in the urgent care setting preferred.
• Experience performing phlebotomy preferred.
• Experience performing x-rays preferred or will provide training within the first 90 days.

Skills

• Ability to work quickly and efficiently to assure patient comfort and satisfaction.
• High proficiency in reading, writing, and speaking the English language; basic computer skills required.
• Organized and attentive to detail.
• Ability to engage in teamwork and maintain positive working relationships.