Certified Medical Assistant-Bilingual

About the role

The Medical Assistant at PHMC Congreso Health Center plays a crucial role in supporting direct patient services. They work collaboratively with all Clinical services staff, ensuring quality of care and customer service. The position requires the MA to serve as a point of contact, promoting patient comfort and trust. The MA reports to the Health Center Administrator and must exemplify the organization's core values and mission.

Responsibilities

• Triage patients, including blood pressure, weight, height, pulse, and temperature.
• Administer injections, immunizations, and venipuncture according to orders in the EHR for adults and children.
• Collect lab specimens.
• Perform EKG if needed.
• Report to other sites as needed.
• Handle all front desk functions in a primary care setting.
• Schedule appointments, including specialty and ancillary appointments.
• Answer phones and handle patient registration data entry.
• Verify insurance and batch encounter forms daily.
• Follow up for reports from specialists and assist patients as needed.
• Assist providers and clinical staff as needed.
• Review patients' charts and encounter forms for completion, scan reports to the EHR, and distribute them.
• Retrieve prescription refills and voicemails daily.
• Report incidents as they occur and complete assigned training as required.
• Utilize CPR skills if necessary.
• Translate using Spanish (if bilingual).
• Perform other duties as assigned.

Compliance Responsibilities

• Understands and adheres to PHMC compliance standards.
• Keeps abreast of relevant federal, state, and PHMC regulations.
• Complies with HIPAA and Confidentiality Policies and Procedures.
• Adheres to Department of Public Health (DPH), Joint Commission, and other accreditation and regulatory agencies’ standards.
• Maintains MDS sheets according to federal and state regulatory agencies.
• Maintains all required certifications and completes continuing education requirements.

Requirements

• High school diploma or GED required.
• A diploma from an accredited Medical Assistant program is required.
• Medical Assistant certification required.
• CPR certification required.
• Experience in a clinical laboratory/medical office environment for 1-2 years required.
• Phlebotomy and lab skills.
• Fluency in Spanish.
• Knowledge of billing procedures and insurance verification.
• Data entry skills.
• Familiarity with Managed Care Plans and referral processes.
• Knowledge of ICD 9/10 codes.
• Extensive medical terminology.
• Extensive organizational skills.
• Pleasant manner.
• Ability to assist clinical staff when required.
• Flexibility to manage and complete work assigned.