Certified Medical Assistant

Job Summary

Upon graduation from a medical assistant program, assists provider in performing office examinations and procedures. Organizes and manages clinic patient flow. Gathers/document patient screening data. Performs in-office diagnostic testing (e.g., Xray’s, EKGs). Assists with patient and family education. Cleans rooms and instruments. Orders and distributes supplies. Schedules/appoints, handles phone calls and emails, manages insurance referrals.

KEY RESPONSIBILITIES

• Customer Service
  • Uses current technology to pull patients expeditiously from waiting rooms to exam areas.
  • Proactively communicates delays to patients. Regulates patient flow/check-in as per protocol. Assists and covers the front desk and phones as needed.
  • Demonstrates professional behavior in all settings visible to patients and visitors.
  • Proactively identifies patient/visitor needs and takes steps to assist.
• Planning and Managing Care
  • Gathers screening and other data for the health care team.
  • Demonstrates individual and team accountability by meeting basic patient/family needs:
  • Accompanies patients/families to exam rooms
  • Prepares patient for examination
  • Performs diagnostic testing (e.g., spirometry).
  • Works with MD/provider to maintain efficient, effective clinic flow; checks schedules and organizes patient flow.
  • Aids in patient call-backs and call-in prescriptions under direction of the physicians
  • Affixes routine office procedures:
  • Pulls patient charts for labs, x-ray reports, consultation letters and other clinical information
  • Affords reason for visit along with documenting height, weight, temperature, and vital signs
  • Fulfills clerical responsibilities:
  • Maintains patient charts and other care documents
  • Prepares diagnostic testing requisitions
  • Sends/receives and accurately routes referral and precertification information
  • Schedules
  • Patient/Family Education
    • Distributes patient family education material as directed by clinical staff
    • Facilitates identification of resources to meet patient healthcare needs
  • Continuous Learning
    • Participates in staff meetings.
    • Develops and achieves personal and professional goals.
    • Contributes to the achievement of VIP goals.
    • Participates in the quality improvement through data collection and documentation.
  • Communication and Collaboration
    • Communicates and collaborates effectively with all members of the health care team.
    • Cooordinates patient care as directed by the MD/provider.
    • Uses EHR effectively.
    • Personal behavior positively influences environment.
    • Receives feedback in a respectful and positive manner
  • Triage patient/family calls; responds to phone/email patient messages.
    • Responds to patient questions/concerns/problems.
    • Refers to immediate supervisor, clinic staff or provider
  • Regular and reliable attendance required
  • All other duties as assigned

  Position Qualifications

  • Responsibilities:
  • None specified
  • Certifications:
  • None specified
  • Work Experience:
  • Experience Level: 1 year
  • Education: High School Diploma or GED