Certified Medical Assistant

About the role

One Medical is a primary care solution dedicated to transforming healthcare by making quality care more affordable, accessible, and enjoyable. We aim to improve the experience for everyone involved—patients, providers, employers, and health networks. Our services include seamless in-office and 24/7 virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health.

Responsibilities

• Use impeccable C-I-CARE in all patient interactions, ensuring a positive in-office experience through patient intake, same day schedule management, and appropriate follow-up scheduling.
• Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location.
• Perform and assist with extended scope duties such as EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc asks.
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organizing.
• Master our technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, to interact with team members and complete daily work.

Requirements

• An active Medical Assistant certification from a recognized certifying body.
• A High School Diploma or equivalent.
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).

Qualifications

• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Skills

• Excellent specimen collection technique.
• Tactful interpersonal skills during every interaction with patients.
• Self-awareness to utilize strengths and develop areas of opportunity.
• Drive to help and serve others and create amazing moments for our members and teammates.

Benefits

One Medical offers a robust benefits package designed to aid your health and wellness. Eligible team members receive:

• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, your friends, and family
• Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental, and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year
• Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
• Discounted rate to attend One Medical’s Annual REAL primary care conference

The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/.

This is a full-time role (40 hours/week) with 8-hour shifts generally taking place Monday - Friday between 7:30am-6:00pm based in our Hoboken, NJ office.