Certified Medical Assistant

Job Type: Full-time

Work Location: Westerville (Cooper Road)

About the role

We are seeking a motivated and skilled Certified Medical Assistant to join our Oral Pathology team. The ideal candidate will have excellent interpersonal skills, a strong work ethic, and a commitment to providing high-quality patient care. This position requires a combination of administrative and clinical duties, ensuring a smooth and efficient workflow in our clinic. You will assist with procedures, manage patient records and provide patients with information on procedures, post-care instructions and biopsy results. If you are a highly motivated individual with a passion for providing excellent patient care, we encourage you to apply for the Certified Medical Assistant- Oral Pathology position. We offer a competitive salary, benefits package, work-life balance, as well as opportunities for growth and advancement within our organization.

Responsibilities

• Maintain general appearance, cleanliness and stock in examination rooms, procedure rooms, and instrument processing room.
• Clean and sterilize medical instruments and examination rooms according to infection control protocols, restock supplies and prepare rooms for a safe, clean and organized environment.
• Instruct patients regarding appropriate preparation for certain diagnostic tests and procedures.
• Empathetically and professionally communicate biopsy results to patients, providing a clear explanation of findings and recommended treatment plans.
• Listen to concerns while offering emotional support to educate the patient on their condition.
• Aid physician in scalpel biopsies and CO2 laser ablation by preparing procedural trays and assisting with oral retraction as indicated, followed by precise documentation of treatment site(s) and surgical narrative(s).
• Take baseline vital signs and patient history.
• Evaluate new patient charts prepared by front desk.
• Answer incoming phone calls.
• Assist in patient call backs and calls in prescriptions under the direction of the RN/MD.
• Professionally greet all patients and escort them to clinical areas.
• Manage EHR desktop and alerts/flags.
• Provide discharge instruction/education to patients; review handouts with patients.
• Assist other members of the clinical team with all patient care activities.

Requirements

• At least 1 year experience in a medical office environment; dental office experience preferred.
• Excellent oral and written communication skills required.
• Knowledge of GE-Centricity practice management software and EHR beneficial but not required.
• Knowledge of Microsoft Office required.
• Ability to operate a computer and basic office equipment.
• Ability to operate a multi-line telephone system.
• Must know sterile technique.
• Adheres to all HIPAA privacy and security regulations and guidelines.
• Medical Assistant Certification required.
• High School Diploma or GED required.
• Current CPR Certification required.

Benefits

• Medical/Dental/Vision
• Paid Personal Time
• Paid Holidays
• 401K
• Employer Paid STD/LTD/Life

Schedule

Mondays‑Fridays, 8:00 a.m. – 4:30 p.m.; occasional overtime required.