Certified Medical Assistant

Duties/Responsibilities

• Uses only approved abbreviations.
• Understands patient safety goals & actions taken.
• Demonstrates awareness of patient rights.
• Uses 2 patient identifiers before giving treatments, demonstrates process.
• Understands read back of verbal orders/critical lab values & can state process.
• Uses standing orders when indicated.
• Accurately calls report to MD as warranted by condition; reports to other providers as needed.
• Reports sentinel events or adverse drug reactions or incidents as warranted.
• Uses final verification before invasive procedures & can verbalize correct process & documents in EHR.
• Accurately reassesses patient in response to changes in condition after intervention as needed & documents in EHR.
• Communicates with & provides education to patients, caregivers, & family members in a timely manner (using respect & dignity when dealing with death & dying) & documents in EHR.
• Assist front office if needed to verify insurance information & demographics in a manner that upholds principles of privacy.
• Documents records in a timely, accurate, & private manner.
• Looks up patient charts & creates charts in a timely & private manner.
• Schedules patients’ appointments & procedures in a private manner.
• Affords prompt, efficient, & friendly assistance to patients into exam rooms.
• Takes vital signs & prepares patient for exam in an accurate & appropriate manner.
• Assists patients into exam rooms in a prompt, efficient, & friendly manner.
• Transports patients safely & efficiently.
• Affords assistance with patient care as requested including set-up & tear down of procedures.
• Inquires & documents in patient’s medical record as appropriate regarding x-rays & test results for patient appointments.
• Performs venipuncture safely & accurately, & submits orders appropriately.
• Performs subcutaneous & intramuscular injections, enters charges & documents.
• Call prescriptions into pharmacies accurately & timely.
• Affords assistance in the education regarding medications & their side effects.
• Affords assistance to the patient with maintaining an updating medication record.
• Demonstrates knowledge of isolation procedures.
• Cleans & maintains equipment according to policy.
• Transports instruments & equipment in a safe manner.
• Prepares specimens for lab in a safe & timely manner.
• Cleans exam rooms in a safe & efficient manner.
• Determines call direction in an accurate, efficient, & friendly manner.
• Takes accurate messages & delivers in a timely manner.
• Orchestrates effective communication over multiple phone lines for both incoming & outgoing calls.
• Confirms all upcoming appointments by phone.
• Maintains appropriate statistics for patient care.
• Schedules, acknowledges, & edits all physician’s schedules on computer system.
• Affords assistance with Lung Screening Program, Lung Nodule Clinic and Smoking Cessation classes.
• Cross training is required to assist in Medical Oncology as needed.

Required Skills/Abilities

• Strong customer service skills & team player.
• Effectively communicates both verbal & written.
• Strong organizational skills, able to multi-task & prioritize.
• Able to perform basic medical assisting skills, including venipunctures & EKGs.
• Able to operate basic office equipment & medical equipment (cardiac & BP monitors, EKG machine & instruments).