Certified Medical Assistant

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients and expanding our reach to meet the needs of all patients, present and future. Our goal is to make industry-leading five-star orthopedic care accessible to as many people as possible.

About the role

We are looking for Certified Medical Assistants for our Jacksonville and St. Augustine Clinics.

Responsibilities

• Facilitate communication between the patient and the provider during patient care:
  • Collect and share pertinent information with the provider
  • Receive and act on directives from the provider
• Prepare the patient for visits with the provider, including:
  • Rooming patients
  • Obtaining and documenting vitals
  • Reviewing intake paperwork
  • Pulling up radiology images
  • Removing dressings
  • Procedure set-up
  • Injection prep
  • Accurate data entry into EMR
• Complete tasks associated with company initiatives such as PROs, Quality Payment Programs, etc.
• Maintain exam room standards, including restocking rooms at the end of each clinic day and cleaning rooms and tables as needed.
• Monitor and replace biohazard and sharps containers as needed.
• Assist the provider in preparing patient prescriptions and completing medical and patient forms (e.g., work release, FMLA).
• Retrieve and respond to voicemails within 24 business hours and document actions in EMR.
• Prepare patient electronic charts for clinic visits before the date of service, including:
  • Verifying outstanding testing results are in EMR
  • Confirming the appropriateness of the patient to the provider (body part and/or insurance)
  • Noting imaging, DME, or casting needed before the provider visit
• Scan clinical documents into EMR.
• Print clinic schedules on the morning of the date of service.
• Ensure patients receive education as indicated by the provider.
• Manage EMR desktops of assigned providers promptly.
• Create and promote a positive patient experience.
• Maintain a HIPAA-compliant environment.
• Maintain a clean workspace.

Requirements

• Valid Medical Assistant Certification.
• Graduation from an accredited Medical Assistant training program or a Licensed Practical Nurse (LPN) license.
• Medical Assistant experience is preferred.
• Experience with C-Arm preferred, or willingness to learn how to operate C-Arm.
• Knowledge of the healthcare field, patient care in a clinic, back office skills, patient confidentiality, state laws, HIPAA regulations, and medical records procedures.
• Professionalism when interacting with providers, co-workers, patients, family members, and the public.
• Problem-solving and time management skills.
• Ability to adapt to change.
• Ability to project a pleasant and professional image as an employee both at work and on social media.
• Ability to plan, prioritize, and complete delegated work assignments.
• Ability to demonstrate compassion when dealing with patients and family members.

Benefits

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match
• Employee Assistance Program available 24/7
• Employee Appreciation Days
• Paid Holidays
• Paid Time Off

Schedule

Full-time.

Working Conditions

• Normal office environment.
• Possible travel between clinics for coverage purposes.

Physical/Mental Demands

• Some bending and stretching required.
• Manual dexterity using a calculator and computer keyboard.