Certified Medical Assistant

JOB SUMMARY

To support the current operations of the office/clinic by providing services to patients by answering telephones, scheduling appointments and performing varied clerical duties and clinical duties.

ESSENTIAL FUNCTIONS

• COMPLETES REQUESTS
  • Scheduling and confirming appointments of scheduled patients, in person or on the telephone.
  • Answering or referring inquiries.
  • Call routing, scheduling patient appointments and maintaining appointment schedules.
  • Care coordination prior to physician visit.
• OPTIMIZES PATIENTS’ SATISFACTION AND PROVIDER TIME
  • Triage patients, registering and verifying patient information in computer system on arrival.
  • Schedule follow-up appointments. Tests as needed.
  • Provide patient education as needed.
  • Aid in completing necessary paperwork for patients and other entities.
  • Aid in billing by ensuring physicians sign dictation for billing purposes for paper charts.
• ENSURES AVAILABILITY OF TREATEMENT AND PATIENT INFORMATION
  • Filing and retrieving patient records, or by scanning patient information into EMR system.
  • Verifying patients’ medication list in computer system for e-prescribing.
  • Entering all information into computer system and maintaining accurate patient information for billing purposes.
  • Coordinating information for hospital system for MR#.
  • Reporting all cancelled or no show appointments and record in patient paper or electronic chart.
  • Generating physician schedule in the outpatient or clinic.
  • Generating fee slips for physicians’ patients.
  • Sending out new patient packets, handling managed care referrals.
  • Verifying documentation in paper or electronic medical record after each physician visit.
• Maintains PATIENT ACCOUNTS
  • Obtaining, recording, and updating personal and financial information.
  • Verifying demographics and insurance information with patient, verifying insurance information with insurance company, verifying patient has referral.
  • OBTAINS REVENUE
    • Recording and updating financial information.
    • Scanning all insurance cards prior to physician visit.
    • Collecting co-pays or deductible as directed by billing department.
    • Aiding patient and billing department in making financial arrangements and payments for physician services.
• PROTECTS PATIENTS’ RIGHTS
  • Maintaining confidentiality of personal and financial information.
• COMPLETES PATIENT CARE REQUIREMENTS
  • Interviewing patients, taking and recording vital signs.
  • Verifying or updating medication list.
  • Preparing treatment rooms.
  • Performing medical treatments and therapies as directed by the physician.
  • Completing documentation in patients’ charts.
  • Aiding with procedures.
  • Triage patient calls.
  • Providing accurate prescription requests and or approved refills, defined by the practice, and submit to provider for approval.
  • Contacting patients with results of tests such as labs, x-rays, etc. as directed by the provider.
  • Conducting pre-visit planning by reviewing and updating the patients medical record prior to their appointment to ensure results were reviewed by the provider and corresponds with the provider to ensure needed services are identified for the patient.
  • Ensuring medical waste is disposed of properly per practice policy.
  • Maintaining, disinfecting, and running quality checks on any devices used on patients.
  • Reviewing the EMR’s clinical inbox and completing the necessary task/request and clear the messages.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education: High School Diploma required
• Work Experience: 1-2 years of experience in a physician office required
• Clerical training and routine data entry skills required
• Licenses / Certifications: Medical Assistant certification required
• Basic Life Support / CPR, as a healthcare provider, per the American Heart Association required