Certified Medical Assistant

About the role

The Certified Medical Assistant (MA) plays a crucial role in facilitating patient flow, performing clinical tasks, and supporting the care team at Damien Center. This position is key to ensuring efficient and patient-centered clinical operations.

Responsibilities

• Room patients and prepare them for clinical encounters using standardized workflows.
• Obtain and document histories, vital signs, chief complaints, medications, allergies, and screenings.
• Prepare charts, visit documentation templates, and standing order protocols.
• Perform CLIA-waived tests and point-of-care diagnostics (e.g., EKG, urinalysis, glucose testing, pregnancy testing).
• Cook up daily medication pickups with the in-house pharmacy and return any unused medications at the end of the day.
• Collect, label, and process laboratory specimens, including phlebotomy (if certified).
• Administer vaccines and injections per protocol and provider orders.
• Absorb and assist providers during exams and minor procedures.
• Maintain exam room readiness, infection control, and equipment sterilization.
• Coordinate patient movement through visits to support efficient clinic flow.
• Communicate delays, readiness, and transitions clearly to team members.
• Support RNs and providers with delegated tasks within scope.
• Assist with patient outreach and follow-up tasks as directed by nursing staff.
• Participate in interdisciplinary huddles and team-based care planning.
• Accurately document patient information in the EMR in real time.
• Maintain compliance with infection control, safety, and regulatory requirements.
• Support quality metrics through accurate data capture (e.g., screenings, immunizations).
• Perform special assignments and other work, on an as-needed basis.

Requirements

• Medical Assistant certification or diploma required.
• Current CPR/BLS certification required.
• Proficiency in using Electronic Health Records (EHR) required.
• At least 3 years of ambulatory/outpatient primary care experience required.
• Experience in a community health center/FQHC setting preferred.
• Experience using ambient listening scribes preferred.
• Bilingual in Spanish/English and/or Haitian Creole/English preferred.

Qualifications

• Possess superior organizational and administrative skills.
• Excellent interpersonal and communication abilities.
• Excellent computer skills in a Microsoft Windows environment.
• Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results.
• Strong calendaring, organizational, and document management skills required.
• Proactive approach to solving problems and communicating to leadership.
• Knowledge of office management systems, procedures, and office equipment required.
• Excellent time management skills and ability to prioritize work.

Benefits

• 150 hours of PTO in the first year followed by 195 hours per year moving forward.
• 12 paid holidays.
• Medical coverage options include a PPO plan or a HDHP.
• Dental & Vision plans.
• Health Savings Account or Flexible Spending Account.
• Dependent Care Flexible Spending Account.
• Employee Assistance Program.
• 403b Retirement Account with 5% matching and 100% vesting after 90 days.
• Life Insurance @ 2 times the annual salary.
• Voluntary Life Insurance Plan including spouse and child coverage options.
• Short- & Long-Term Disability Plans.
• Premium Subscription to the CALM APP which assists with anxiety, stress & other mental health challenges.
• Professional Development Opportunities.
• Tuition Assistance.
• Annual performance review that includes an annual performance-based salary increase.