Certified Medical Assistant

Essential Duties

• Greet and room patients in a timely and respectful manner.
• Measure and record vital signs, weight, and height.
• Assist providers during psychiatric evaluations when necessary.
• Support patients with mobility or communication challenges.
• Monitor patients for signs of distress or behavioral escalation and notify clinical staff as needed.
• Schedule appointments and manage follow‑ups.
• Manage electronic health records (EHR): update patient charts, enter clinical notes, and scan/upload documents.
• Handle phone calls, messages, and patient inquiries with sensitivity and confidentiality.
• Coordinate referrals and prior authorizations as needed.
• Maintain exam rooms and ensure cleanliness and organization.
• Restock supplies and ensure all equipment is functional.
• Support telehealth visits by prepping patients and ensuring technology readiness.

Physical Demands

• Lifting up to 30 pounds maximum, with frequent lifting/carrying of objects weighing up to 20 pounds.
• Extended periods of standing, walking, and sitting.
• Using hands for single grasping, fine manipulation, pushing, pulling, and operating controls.
• Frequent bending, twisting, squatting, climbing, and reaching; occasional grappling and swimming.
• Communicating orally in a clear manner.
• Distinguishing sounds at various frequencies and volumes.
• Distinguishing people or objects at varied distances under a variety of light conditions.
• Must be free from communicable disease.

Other Experience and Qualifications

• Basic knowledge of medical terminology and procedures.
• Knowledge of basic pharmacology and specifically psychopharmacology (expected actions, side effects, and contraindications).
• Knowledge of routine clinical tasks such as taking vital signs, drawing blood, and performing EKGs.
• Knowledge of universal precautions, sterilization techniques, and proper disposal of biohazard materials.
• Basic knowledge of medical billing and coding procedures.
• Knowledge of the principles of documentation.
• Skilled in working with individuals experiencing anxiety, depression, trauma, psychosis, or substance use.
• Ability to handle exposure to and work with emotionally intense or distressed patients.
• Ability to administer CPR and basic first aid.
• Ability to manage multiple priorities in a busy clinic environment.
• Ability to maintain timely and accurate records.
• Ability to use all standard medical and office equipment.
• Ability to recognize and maintain confidentiality of all matters related to client care.
• Ability to understand and carry out policies and procedures governing client care.
• Ability to follow oral and written instructions.
• Ability to establish and maintain effective interpersonal working relationships with staff and the public.
• Ability to communicate effectively both orally and in writing.
• Ability to work the required hours of the position and complete the essential duties.

Brown County is an E‑Verify employer. For more information, see the E‑Verify Participation Poster and the Right‑to‑Work Poster.