Certified Investigator - Healthcare

About the role

The Certified Healthcare Investigator manages Verland’s Intermediate Care Facility (ICF) incidents in accordance with federal, state, and regional regulations, and agency practices to recognize, report, and investigate incidents. The role reports to the Director of Quality and Compliance and is a salaried, exempt full‑time position at both the Moon and Sewickley locations. It interprets guidelines for incidents, collaborates on incident‑management policy and procedure development, and provides education, guidance, and training to employees regarding incident‑management processes and reporting.

Responsibilities

• Promotes the health, safety, rights, and well‑being of individuals receiving services and seeks to enhance their dignity by eliminating recurring and/or preventable incidents.
• Conducts certified investigations in compliance with Pennsylvania Office of Development Program (ODP) and CMS regulations, ensuring speed, objectivity, thoroughness, and timeliness.
• Enters all reportable data into the Enterprise Incident Management System (EIM) accurately and within required timeframes.
• Completes investigations by securing evidence, obtaining witness statements and interviews, retrieving electronic surveillance, reviewing staff schedules, compiling information from the agency’s EHR system, and developing chronological summaries of factual findings from occurrence to closure.
• Ensures incident‑management reporting meets regulatory and agency timelines, maintaining speed, objectivity, and thoroughness.
• Leads incident management for internally reported incidents, overseeing accuracy, completeness, and timeliness of data entry and sign‑offs.
• Facilitates discussions on incident causes, immediate actions taken, and strategies to prevent reoccurrence.
• Participates in Administrative Reviews and Certified Investigation Peer Reviews to verify that processes meet regulatory standards.

Requirements

• Current Pennsylvania Office of Development Program (ODP) Certified Investigator certificate.
• Familiarity with Pennsylvania Enterprise Incident Management (EIM) system.
• Thorough understanding of all ICF/ID governing regulations on incident management and facility policies related to health, safety, and welfare of individuals.
• Strong writing and typing skills with attention to grammatical and spelling accuracy.
• Bachelor’s degree in a health‑care‑related field preferred.
• At least two years of experience working in an Intermediate Care Facility (ICF) or Intellectual Disabilities (ID) setting.

Benefits

• Minimum of 30 hours worked per week.
• Health insurance (UPMC) starting the first of the month following 30 days from start date.
• Dental and vision insurance (same eligibility as health).
• Healthcare Flexible Spending Account (HSA).
• Dependent Care Flexible Spending Account.
• 403(b) – Traditional and Roth with company match.
• Tuition reimbursement for core positions.
• Competitive PTO plan.
• Eight paid holidays.
• Incentive in lieu of medical coverage.
• Career development opportunities.
• Whole‑person wellbeing resources.
• Mental health resources and support.

Schedule

Full‑time (salaried, exempt) at both the Moon and Sewickley locations.