Certified Investigator - Healthcare

About the Role

The Certified Healthcare Investigator manages Verland’s Intermediate Care Facility (ICF) incidents in accordance with federal, state, and regional regulations and agency practices. Reporting to the Director of Quality and Compliance, this salaried, exempt full‑time position serves both the Moon and Sewickley locations. The role interprets incident guidelines, collaborates on policy and procedure development, provides education and training to staff on incident management, and participates in Administrative Reviews and Certified Investigation Peer Reviews to ensure regulatory compliance, speed, objectivity, and thoroughness.

Responsibilities

• Promote health, safety, rights, and well‑being of individuals receiving services by eliminating recurring or preventable incidents.
• Conduct certified investigations in compliance with PA Office of Development Program (ODP) and CMS regulations, maintaining speed, objectivity, thoroughness, and timeliness.
• Enter all reportable data accurately and promptly into the Enterprise Incident Management System (EIM).
• Complete investigations, including securing evidence, obtaining witness statements, reviewing electronic surveillance, staff schedules, and EHR data, and producing chronological factual summaries.
• Adhere to incident‑management reporting timeframes, ensuring incidents are filed, finalized, or extended per regulatory and agency standards.
• Lead incident management for reports entered through the EHR system, overseeing accuracy, completeness, and timely sign‑offs.
• Facilitate discussions on incident causes, immediate actions taken, and strategies to prevent recurrence.

Benefits

• Comprehensive health, dental, and vision insurance (effective the first of the month following 30 days of employment).
• Healthcare Flexible Spending Account (HSA) and Dependent Care Flexible Spending Account.
• 403(b) – Traditional and Roth with company match.
• Tuition reimbursement for core positions.
• Competitive PTO plan plus eight paid holidays.
• Incentive in lieu of medical coverage.
• Career development opportunities.
• Whole‑person wellbeing resources, including mental health support.

Requirements

• Current PA Office of Development Program (ODP) Certified Investigator certificate.
• Familiarity with PA Enterprise Incident Management (EIM) system.
• Thorough understanding of ICF/ID governing regulations on incident management and related facility policies.
• Strong writing and typing skills with attention to grammatical and spelling accuracy.
• Bachelor’s degree in a health‑care related field (preferred).
• At least two years of experience working in an Intermediate Care Facility (ICF) or Intellectual Disabilities (ID) setting.