Certified Ford Technician

About the role

The Automotive Service Technician at Stuteville Ford-Lincoln of Ponca City is responsible for swiftly and accurately performing automotive repairs including engine management systems, fuel management systems, transmission, electrical alignment, steering, suspension, brakes, etc. Ford certification is required for this position and the pay will be dependent on the level of Ford certification the applicant has obtained.

Responsibilities

• Create an exceptional customer experience while building customer loyalty
• Perform work specified on the repair order with efficiency and in accordance with dealership policies and procedures
• Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, alignment, suspension, brakes, air conditioning, etc.
• Follow repair escalation process
• Adhere to all factory warranty requirements including time punches, accurate documentation, parts returns
• Perform vehicle inspections
• Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
• Communicate directly with the Service Advisor so that customers are well-informed of any additional services needed
• Provide an estimate of time needed for additional repairs
• Keep a clean work area including bay, toolbox and surrounding area

Qualifications

• Ford Certified
• Must be able to operate a vehicle
• Know and understand the dealership computer systems
• Attend company and factory training
• Stay current with manufacturer warranty requirements
• Ability to establish and maintain good relationships with customers and co-workers
• Ability to answer customers' technical questions regarding vehicle problems, warranties, services, and repairs
• Knowledge of automotive systems in general
• Ability to review service orders and inspect the vehicle for necessary repairs
• Knowledge of new models and product improvements, based on technical service bulletins, etc.
• Knowledge of warranty guidelines and ability to relate them to warranty service repair orders
• Ability to communicate well with co-workers throughout repair process
• Must be able to lift up to 50 lbs. and be on your feet for three or more hours at a time
• High school diploma or equivalent
• Must be at least eighteen years of age
• Must have a valid driver's license and meet company MVR policy requirements
• Must have your own tools
• 2+ years' experience preferred

Benefits

• Health, Dental, Vision, Life, and Supplemental Insurance (Low premiums and low deductible)
• 401(K) Plan
• Employee Discounts on Parts and Services
• Employee Discounts on New and Used Vehicles
• Paid Training
• Paid Time Off
• Holiday Pay

Requirements

• Must be able to complete all phases of Automotive Repair
• Must be able to lift up to 50 lbs. and be on your feet for three or more hours at a time
• High school diploma or equivalent
• Must be at least eighteen years of age
• Must have a valid driver's license and meet company MVR policy requirements
• Must have your own tools

Schedule

Career advancement opportunities, promote from within

Pay

Dependent on the level of Ford certification the applicant has obtained

Company Information

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.