Certified Enrollment Coordinator
About the role
Answer questions about the Qualified Health Plans (QHP) and Qualified Dental Plans (QDP).
Interview patients and utilize a mathematical formula to determine eligibility for subsidized health assistance programs.
Provide client support and advocacy by investigating and responding to any billing questions/issues that arise between members and providers.
Effectively communicate enrollment eligibility in a manner that is easily understood by patients.
Affiliate with LCHC billing, clinical support, social services staff, as well as hospital billing staff to facilitate access to care for health center patients.
Assist patients with selecting or changing insurance plans; answer questions about plan benefits including but not limited to out-of-pocket expense, co-pays and deductibles.
Responsibilities
- Answer questions about the Qualified Health Plans (QHP) and Qualified Dental Plans (QDP).
- Interview patients and utilize a mathematical formula to determine eligibility for subsidized health assistance programs.
- Provide client support and advocacy by investigating and responding to any billing questions/issues that arise between members and providers.
- Effectively communicate enrollment eligibility in a manner that is easily understood by patients.
- Affiliate with LCHC billing, clinical support, social services staff, as well as hospital billing staff to facilitate access to care for health center patients.
- Assist patients with selecting or changing insurance plans; answer questions about plan benefits including but not limited to out-of-pocket expense, co-pays and deductibles.
Requirements
- High school diploma or equivalent.
- Graduate of medical support office program preferred.
- Demonstrated proficiency in computer applications (Microsoft Office).
- Excellent communication skills (written and oral) professional demeanor, excellent problem-solving skills and detail-oriented.
- Ability to handle heavy caseload of patients.
- HISTORY OF GOOD ATTENDANCE AND POSITIVE WORK ATTITUDE.
- Experience working with insurance enrollment systems.
- Familiarity with minority health access and social issues required.
- Bilingual in Spanish, Russian, Arabic, French Creole, or Khmer preferred.
Qualifications
High school diploma or equivalent.
Graduate of medical support office program preferred.
Skills
- Proficiency in computer applications (Microsoft Office).
- Excellent communication skills (written and oral).
- Professional demeanor, excellent problem-solving skills and detail-oriented.
- Ability to handle heavy caseload of patients.
- Familiarity with minority health access and social issues.
- Bilingual in Spanish, Russian, Arabic, French Creole, or Khmer preferred.
Benefits
Professional growth and development are a priority.
Pay
Commensurate with experience.
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