Certified Community Health Worker (CHW)

This is a full-time position, 40 hours per week (Monday through Friday, 8:00 AM – 5:00 PM) at our Pomona office. The role requires frequent visits to members’ homes, clinics, and multiple community settings. Must be a certified Community Health Worker (CHW).

Responsibilities

• Assists clients in their homes, community, or clinic setting.
• Travels extensively to client homes, community locations, various agencies, and other outreach destinations.
• Communicates to clients/patients the purposes of the program and the impact it may have on their well-being.
• Helps patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals.
• Educates clients on the proper use of the Emergency Room and provides information about alternatives.
• Coaches patients in effective management of their chronic health conditions and self-care.
• Assists patients in understanding care plans and instructions.
• Motivates patients/clients to be active and engaged participants in their health and overall well-being.
• Assists clients in accessing health-related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and/or social services.
• Provides support and advocacy during initial medical visits or when necessary to assure clients' medical needs and referrals required are being conveyed.
• Follows up with both clients and providers regarding health/social services plans.
• Facilitates communication and coordinates services between providers and the clients/patients.
• Coordinates and monitors services, including comprehensive tracking of clients' compliance in relation to care plan objectives.
• Documents all client encounters and contracts made on behalf of clients; completes and submits monthly reports.
• Maintains comprehensive electronic client files, which include client notes, release of information, assessments, and other medical documents acquired on behalf of the client.
• Documents activities, service plans, and outcomes achieved by clients in an effective manner.

Requirements

• Must provide a valid CHW Certificate as proof of completion to be considered.
• Must have a valid Driver’s License.
• Must have reliable transportation and proof of automobile insurance.
• Current CPR certification is required.
• Ability to report to work as scheduled and work a flexible schedule when necessary.
• Must provide proof of negative TB test.
• Will be required to conduct a Live Scan Fingerprint and Background Check.

Qualifications

• Completed a Community Health Worker (CHW) Certification Program.

Skills

• Excellent analytical, problem-solving, and prioritization skills.
• Ability to use statistical and graphic displays.
• Excellent verbal and written communication skills.
• High-level interpersonal skills.
• Able to work collaboratively and tactfully with multi-disciplinary and diverse teams that may include employees, customers, and physicians.
• Effective computer skills, particularly Microsoft Office, Excel, PowerPoint, Publisher, Paint, Word, etc.
• Ability to work independently to complete assigned tasks.
• Team building, project management, change management, and quality/process improvement tools.
• Project execution.

Benefits

• Available after successful completion of the 90-day probationary period.
• Medical, Dental, and Vision Coverage.
• Free $100K Life Insurance Policy.
• 401k eligibility after 6 months or 1,000 hours of service (4% Company Match!).

Schedule

Monday through Friday, 8:00 AM – 5:00 PM.