Cert Med Assist-Receptionist - Part Time

Certified Medical Assistant/ Receptionist

Summary: The Certified Medical Assistant/ Receptionist is a position that has both clerical and clinical responsibilities.

• Clerical Responsibilities:
  • Greet incoming patients, noting their arrival time in the scheduling system.
  • Answer assigned telephone lines appropriately and promptly, transferring to correct parties when necessary.
  • Take clear and precise messages, assuring they are placed in appropriate location for communication.
  • Maintain knowledge of managed care and third party billing requirements relative to front desk processes, including insurance verification, co-payments and referrals.
  • Maintain knowledge of medical terminology/abbreviations and physician office operations.
  • Update/enter e-MDs demographic information.
  • Collect appropriate co-payments for managed care members, post payment and issue receipt.
  • Collect referrals, when appropriate, enter information on e-MDs.
  • Take messages off assigned voice mail lines, returning calls promptly and following through with requests.
  • Schedule patient appointments for all physicians by telephone or in person.
  • Schedule follow up appointment and coordinate physician notes or referrals with appropriate front desk personnel.
  • Coordinate procedure scheduling for additional testing, as ordered by physician.
  • Note cancellation/missed appointments in electronic chart, and follow up with patient to reschedule.
  • Reschedule patients when necessary due to physician vacations, seminars, and meetings.
  • Scan medical records and correspondence as needed.
  • Absorb and distribute patient education materials as instructed by physicians.
  • Assist patients, physicians, department staff and other hospital staff with questions or problems, as appropriate.
  • Perform work accurately, thoroughly, and in accordance with departmental and PHCS standards.
  • Identify problems and refer them/offer suggestions appropriately.
  • Maintain a positive approach and positive relationships with others.
  • Support departmental and PHCS initiatives and change efforts.
  • Maintain standards of confidentiality and participate in unit compliance.
• Clinical Responsibilities:
  • Prepares daily room assignments, monitors and facilitates patient flow during sessions.
  • Tracks patients utilizing e-MDs tracking board software program.
  • Room patients taking vital signs and weight, height, temperature, pulse Ox.
  • Revise /complete all left chart of the electronic medical records and Chief complaint.
  • Performs phlebotomy including preparation of specimens and data entry of tests and diagnoses to computer system.
  • Administers and records vaccines, flu shots, and PPDs.
  • Assists with Gyn exams/Pap smears, pulmonary procedures, cauterizations and suture removals.
  • Performs EKGs, vision, glucose, fecal occult blood and other in-house testing.
  • Maintains, cleans, and stocks exam rooms.
  • Answers the emergency phone line.
  • Maintains the code cart.
  • Maintains library of patient education materials and distributes per physician instructions.
  • Receives, stores and inventories drug samples and vaccines.
  • Assists physicians with procedures by providing consent forms and chaperone duties in accordance with established hospital and PHMA standards/policies.
  • Prepare electronic charts for next day and review for completeness of medical forms, records, test results and any prior order requested by physician.
  • Provides back-up for front desk functions, including all duties of check-in, check-out, deposit preparation, answering the phones, scheduling appointments and handling managed care, referral/precertification activities.
  • Responsible for components of care within RMA/CMA scope of practice.
  • Develops and maintains knowledge of third party coverage/managed care as necessary to facilitate patient care.
  • Demonstrates growth in clinical skills and patient care.
  • Attends appropriate continuing education programs to maintain certification and to develop skills and knowledge.
  • Maintains BLS/CPR certification and provide assistance in Code situation.
  • Pass and maintain hospital’s mandatory educational competencies and departmental clinical competencies.
  • Support customer service and performance improvement goals of the department; collaborates with other caregivers/staff, within and outside the Department, to develop means of enhancing patient care and service.
  • Performs work accurately, thoroughly, in a timely manner, and in accordance with departmental and UMCPP initiatives and change efforts.
  • Maintains standards of confidentiality.
  • Possesses the knowledge, skills and attitudes necessary to meet patients’ needs.
  • Participates in the hospital and department’s compliance protocols and follows all joint commission regulations.
  • Follows universal precautions, OSHA, Federal, State, HIPAA, JCAHO and hospital regulations.

Credentials

• MA-AAMA or MA-AMT or MA-NCCT or MA-NHA (Required)

Education or Equivalent Experience

• H.S. Diploma/GED (Required)
• Two years of medical receptionist/front desk experience required, to include knowledge of medical terminology/abbreviations and physician office operations.
• At least two years previous RMA/CMA work experience is preferred.
• Associate of Arts or Science (Preferred)
• Coding certification (Preferred)

Salary Range

$19.10 - $26.84/Hourly

As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education.

Click here for information on UPHS’s Benefits.

We believe that the best care for our patients starts with the best care for our employees.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Equal Opportunity Employer

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.