CEP - Surgical Couselor

US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology, and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system-wide, we deliver world-class care to patients throughout Florida, the Carolinas, and Virginia.

Carolina Eyecare Physicians is one of the nation’s leading multi-disciplinary physician groups, providing patients worldwide with care in ophthalmology, optometry, cosmetic facial surgery, and skin care. With several locations throughout Charleston and the surrounding area, we offer convenient access to nationally renowned surgeons, compassionate staff members, and cutting-edge technology. For over 30 years, our board-certified ophthalmologists and optometrists have provided for the eye care needs of Lowcountry patients. Our mission is to “Bring Clear Vision to Life” through compassionate relationships and the unending pursuit of excellence in eye care.

About the role

Surgical Coordinators ensure all aspects of scheduling surgery, including facilitating post-op appointments, obtaining necessary clearances, communicating with the ASC, obtaining patient signatures when needed, and providing patient education on premium lenses as well as what to expect before, during, and after surgery. This position also works directly with our financial team to obtain appropriate insurance authorizations, advise patients of any financial responsibilities, and collect payments. They serve as the liaison between the patient and clinical staff for all surgical patients, focusing on building relationships with patients investing in Cataract and Refractive Surgery.

Responsibilities

• Maintain a customized, concierge level of customer service for our surgical patients.
• Educate patients on surgical procedures, appropriate lens options and pricing based on physician recommendations, and explain how these options fit with the patient’s lifestyle goals.
• Work with the financial team to ensure they have the appropriate information needed to obtain insurance authorizations and collect any patient financial responsibilities.
• Assist patients with setting up payment plans and collect all co-pays, co-insurances, surgical deposits, and full amounts.
• Stay in constant communication with the patient regarding any insurance or scheduling updates.
• Schedule all ASC surgeries, preoperative, and post-operative appointments according to physician scheduling protocols.
• Coordinate all financial and scheduling paperwork prior to surgery.

Requirements

• Demonstrated ability to follow oral and written instructions.
• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Must be able to maintain a high degree of confidentiality.
• Ability to multi-task, work in a fast-paced environment, and manage time to meet deadlines and requirements.
• Ability to follow instructions, work well with others and alone with minimal supervision.
• Ability to document in both a technical and easy-to-understand manner.
• Demonstrated knowledge of medical and surgical terminology.
• Demonstrated professional mannerism and attire.
• Demonstrate ability to counsel and educate patients on surgical procedures and lens options.
• Travel is required.

Qualifications

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in customer service.
• Prior experience in medical sales preferred.
• Prior medical office experience preferred.
• Must be able to work under pressure and respond to patient requests in a positive manner.

Schedule

This is a full-time Monday - Friday position located in Mt. Pleasant, SC.

Benefits

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off