Centralized Scheduling Representative

About the role

We are looking for an enthusiastic and professional Centralized Scheduling Representative to join our growing team. As a Centralized Scheduling Representative, you will be the primary point of contact for our patients and will play a key role in creating a positive experience for them. You will be responsible for greeting patients, routing calls, scheduling appointments, processing consults, registering and scheduling patients. We also offer opportunities for growth and advancement within the organization.

Responsibilities

• Greet patients over the phone in a professional and friendly manner.
• Register new patients and update established patient demographics.
• Schedule patient appointments for consultations, medical procedures and follow-up visits.
• Accurately enter all insurance information.
• Process incoming consultation requests and return statuses to the requesting physician office.
• Indexing of consultation requests and external office records.
• Initiate the process of obtaining an HMO authorization.
• Handle patient concerns and complaints in a professional and courteous manner.
• Follow all policies and protocols of the Central Scheduling Manager.

Requirements

• At least 1 year experience in a customer service environment; medical office experience preferred.
• Excellent oral and written communication skills required.
• Knowledge of GE-athenaPractice management software beneficial but not required.
• Knowledge of Microsoft Office software beneficial but not required.
• Ability to operate a computer and basic office equipment required.
• Ability to operate a multi-line telephone system.
• Ability to establish and maintain effective working relationships with patients, team‑members, and other co‑workers.
• Must be well organized and detail oriented.

Benefits

• Medical/Dental/Vision coverage
• Paid Personal Time
• Paid Holidays
• 401K
• Paid STD/LTD/Life

Pay

Competitive salary.

Schedule

Full Time, Monday‑Friday, 7:30 am – 4:30 pm with occasional overtime.