Centralized Scheduler – St. Augustine

About the Role

The Centralized Scheduler coordinates and organizes appointments for new patients to Island Doctors, facilitating the smooth running of the healthcare environment and supporting the delivery of quality patient care.

Responsibilities

• Optimize patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in an effective manner.
• Review New Member assignment rosters.
• Contact new patients by phone to welcome them to our office and schedule their first appointment.
• Print and mail a welcome letter and new patient packet to each new patient.
• Assist patients with questions or refer questions to the appropriate person in the office.
• Perform a post-review of previous months' reports to contact patients who have not scheduled an appointment yet.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 1+ years of medical office experience desired.
• Strong customer service skills.
• Excellent organizational and time management skills.
• Strong interpersonal communication skills.
• Ability to work independently or as part of a team.
• Dedication to maintaining confidentiality of all patient records.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• While performing the duties of this position, the employee is regularly required to talk or hear.
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.
• The employee is occasionally required to stand, walk, sit, and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually low to moderate.