Centralized Scheduler- Call Center

Core Job Duties and Responsibilities

• Obtain and verify patient guarantor information a minimum of once a year to ensure the patient record is up-to-date.
• If a referral or authorization is needed, generate the referral at this time.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Obtains and collects all necessary information from the patient/customer to schedule and register the patient for an appointment.
• Identifies and communicates need for scheduling modifications and development.
• Notifies appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• Serves as a liaison between the patient and referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed.
• Verifies upon receiving for completeness of the written orders and notes.
• Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• Responds to all patient communication in a timely manner.
• Escalates any immediate needs to the appropriate area of responsibility.

Physical Requirements

• Ability to sit for extended periods of time.

Working Environment

• Standard office environment.

Skills and Abilities

• Strong written and verbal communication skills.