Centralized Scheduler

About the role

Responsible for scheduling, cancelling, rescheduling, and registering outpatient visits and procedures for multiple ambulatory clinics by collecting all necessary information for schedule and registration preparation.

Responsibilities

• Checks in and checks out patients in accordance with Scheduling/Registration guidelines, prioritizing according to patient needs.
• Obtains and verifies patient guarantor information at least once a year to ensure records are up-to-date.
• Generates referrals or authorizations when needed during patient check-in.
• Schedules and registers patients based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Coordinates follow-up appointments and testing with patients during check-out.
• Collects all necessary information from patients to schedule and register appointments.
• Identifies and communicates the need for scheduling modifications and development.
• Notifies appropriate personnel of scheduling changes due to patient cancellations in a timely manner.
• Receives and responds to patient and staff needs and complaints within the patient care environment, escalating to supervisors or patient representatives as needed.
• Consults with referring physician offices to ensure written and/or electronic orders exist and obtains them as needed.
• Verifies the completeness of written orders and notes, documenting requests for outside orders.
• Collects time-of-service payments and copayments during check-in or check-out.
• Reconciles cash drawer at the end of the day and reports any discrepancies to the Supervisor or Manager.
• Collects all signatures on managed care waivers at the point of check-in.
• Completes Workques and daily tasks in a timely manner according to the scheduling area.
• Responds to all patient communications promptly.

Requirements

• High School diploma or equivalent.
• State criminal background check and Federal background check (if applicable), as required for regulated areas.

Skills

• Strong written and verbal communication skills.

Physical Requirements

• Ability to sit for extended periods of time.

Working Environment

Standard office environment.

Schedule

Scheduled Weekly Hours: 40

Shift: Non-Exempt