Centralized Referral Coordinator

H2 Health is seeking a Centralized Referral Coordinator to join our Corporate team supporting outpatient clinics across the organization. This role serves as an important connection between patients, clinics, and insurance providers, ensuring patients receive timely access to care.

Responsibilities

• Complete accurate insurance benefit verifications for new patient referrals
• Obtain necessary authorizations, referrals, and pre-certifications before treatment begins
• Utilize online payer portals and web-based verification systems to confirm eligibility and coverage
• Communicate authorization status updates to assigned outpatient clinics
• Monitor work queues and maintain productivity and timeliness standards
• Respond to clinic inquiries regarding referrals, insurance requirements, and care coordination needs
• Identify insurance trends or potential issues and communicate findings to leadership
• Create and schedule new patient accounts for patients entering the central verification process
• Assist with inbound and outbound customer service calls related to referrals and scheduling
• Support departmental initiatives and special projects that contribute to organizational growth

Requirements

• High school diploma preferred
• Two years of medical office experience preferred, but not required
• Strong organizational, communication, and customer service skills
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Proficiency with computer systems, insurance verification tools, and general office technology
• Ability to work effectively in a fast-paced healthcare environment

Benefits

• Competitive compensation: $17.00 - $19.00 per hour
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Company-paid life insurance
• Additional voluntary benefit options
• Performance-based bonus opportunities, where applicable

Schedule

• Monday-Friday schedule with work-life balance

Workplace Experience & Perks

• Supportive and collaborative team environment
• Strong administrative leadership and training support
• Opportunities for professional growth and career advancement
• Employee recognition programs
• Opportunity to contribute to the success of outpatient clinics across the H2 Health network