Centralized Patient Access Representative II - Specialty

About the Role

The Centralized Patient Access Representative II provides exceptional customer service by assisting patients with appointment scheduling, referrals, and communication across multiple specialty clinics. This role emphasizes professionalism, empathy, and efficiency in a fast-paced healthcare environment.

Responsibilities

• Support multiple medical practice locations with scheduling and referral processes
• Navigate electronic systems, including electronic medical records (EPIC preferred)
• Assist with referral follow-up, insurance authorization, and patient outreach
• Potentially serve as a Lead Advocate based on skills and performance

Requirements

• High School Diploma or GED
• Minimum two years customer service experience or six months in a call center role meeting metrics
• Proficient in computer operations within a Windows environment
• Office, clerical, or call center experience in healthcare preferred
• Knowledge of medical terminology, referrals, and insurance processes preferred
• Experience with electronic medical records, especially EPIC, and complex scheduling is advantageous

Skills

• Reliability and adaptability
• Attention to detail
• Positive attitude
• Ability to deliver a superior patient experience and support healthcare teams effectively