CENTRALIZED PACKET REVIEW UNIT SPECIALIST

We need to produce HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, etc. Also remove application instructions, navigation, cookie, legal, etc. Keep substantive info. Let's parse the posting. Key parts: - Applicants must be permanent in the Benefits Opportunity Specialist (BOS) civil service title for at least one year. This is a provisional appointment, when a test becomes available in the Associate Benefits Opportunity Specialist (ABOS) title, you must take and pass the exam to remain in the ABOS title. - Description of DSS, HRA, DHS. - Under general supervision... CPRU Specialist performs outreach, administrative, analytical duties relating to resolution of client fair hearing request related to Agency decisions affecting receipt of Cash Assistance, SNAP and Medicaid benefits, and preparation of documentation for presentation of evidence at OAH. - Assignments limited to duties and responsibilities detailed below. - Fair Hearing Administration recruiting for two (2) Associate Benefits Opportunity Specialist I's to function as CPRU Specialists. - List of duties/responsibilities: * Review and analyze Fair Hearing Request from clients to determine whether cases should be resolved or sent to Packet Preparation. * Review databases (including WMS, POS, New York City Way, Etc.) connected with client’s cases to determine accuracy of actions taken or to determine if Notices of Intent (NOI)/ decisions are defective. * Take appropriate action to correct any cases that can be resolved and works within the FHEMS system to route cases to the appropriate Fair Hearings/FIA Unit. * Prepare electronic Fair Hearing evidence packets through use of the FHEMS system, incorporating all relevant documents for presentation of evidence at the Office of Administrative Hearings (OAH). * Communicates with Fair Hearing Representatives to ensure that all evidence packets are complete and that any resolutions taken are part of the packet. * Conduct outreach to clients on cases that require follow up to determine case resolution. * Explain the fair hearing process to clients and determine what information and/or documentation are needed to resolve cases. * Ensure that such documentation is received from the client and properly incorporated into the client’s case file. * Monitor and review individual FHEMS queues to ensure all work is completed in a timely manner. * Consults with immediate supervisor to determine workload issues and appropriateness of actions taken on cases. * Continue to stay abreast of changes in Agency Policies and Procedures, maintaining understanding of changes in the FHEMs system. * Notify Job Center staff of required action to be completed to resolve cases. * Receive and respond verbally or in writing, to telephone or written inquiries and complaints from outside agencies, public officials and central office operations regarding clients and fair hearing activities. * Send resolution letters to clients whose cases we have determined will be resolved. * Communicate with Fair Hearing Representatives to determine the quality of the evidence packets and the need to add additional documentation to enhance the defense of cases at hearings. - Hours/Shift: 9am – 5 pm with flex - Minimum Qualifications: ASSOCIATE BENEFITS OPPORTUNITY - 56316 (maybe code). Then description: a four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either: client services. employment planning/counseling services which involves job development, Skills Assessment, And Employment Placement Or Other Economic opportunity programming. A baccalaureate degree from an accredited college; plus eighteen months of full[1]time satisfactory experience working as a Benefits Opportunity Specialist; or A baccalaureate degree from an accredited college; plus eighteen months of full[1]time satisfactory experience as described in one (1) above. College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in one (1) above. - Preferred Skills: Excellent communication and writing skills. - Knowledge of Agency operations and NYS social service policy/procedures. - Strong analytical, problem-solving, and time management skills. - Detail oriented. - Knowledge of FHEMS, WMS, POS, NYCWAY, SEAMS - Exceptional Excel Skills - Interpersonal Skills. - 55a Program: This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. - Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/. - Residency Requirement: New York City Residency is not required for this position - Additional Information: EEO boilerplate (should be removed). Also mention inclusive equal opportunity employer etc. Remove. We need to decide sections. We have: - About the role: could include description of DSS/HRA/DHS, provisional appointment note, etc. - Responsibilities: list of duties. - Requirements: maybe the provisional appointment and permanent BOS requirement? Or could be part of About the role. - Qualifications: Minimum Qualifications. - Skills: Preferred Skills. - Benefits: maybe 55a Program, Public Service Loan Forgiveness, Residency Requirement? Those are not typical benefits but could be considered benefits. However guidelines: only include Pay/Schedule/Benefits sections if posting actually states them. The posting does mention "Hours/Shift: 9am – 5 pm with flex" => Schedule. It does not mention Pay. It mentions some benefits: 55a Program, Public Service Loan Forgiveness, Residency Requirement (not required). Those could be considered benefits or additional info. The guideline: "Prefer a few substantive sections over many thin ones." We could combine those into a Benefits section if there is substantive content. The 55a Program and Loan Forgiveness are substantive. Residency requirement is also substantive. So we can include a Benefits section with those items. - Pay: not mentioned, so omit. - Schedule: we have Hours/Shift: 9am – 5 pm with flex => include Schedule section. Thus sections: About the role, Responsibilities, Qualifications, Skills, Benefits, Schedule. We might also include Requirements? Could combine with Qualifications. But we have Minimum Qualifications separate. Could treat as Qualifications. Requirements maybe not needed. Let's craft. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive information; do not invent or summarize away detail. We need to ensure we don't lose any details. Let's extract details precisely. About the role: Should include: - The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. - Under general supervision of the CPRU Supervisor and with wide latitude for independent action and decision, the CPRU Specialist performs outreach, administrative, analytical duties relating to the resolution of client fair hearing request related to Agency decisions affecting receipt of Cash Assistance, SNAP and Medicaid benefits, and the preparation of documentation for presentation of evidence at Office of Administrative Hearings (OAH). - Assignments are made at the discretion of management, and such assignments will be limited to the duties and responsibilities detailed below. - Fair Hearing Administration is recruiting for two (2) Associate Benefits Opportunity Specialist I's to function as CPRU (Central Packet Review Unit) Specialists. - Applicants must be permanent in the Benefits Opportunity Specialist (BOS) civil service title for at least one year. THIS IS A PROVISIONAL APPOINTMENT, WHEN A TEST BECOMES AVAILABLE IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST (ABOS) TITLE, YOU MUST TAKE AND PASS THE EXAM TO REMAIN IN THE ABOS TITLE. We could include that in About the role or Requirements. Probably About the role includes the nature of the job and eligibility. Now Responsibilities: list each duty as

• . We need to ensure we capture all duties exactly as written, but we can slightly rephrase? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep the substance, but we can rephrase slightly as long as we don't lose detail. Safer to keep close to original phrasing. Let's list: - Review and analyze Fair Hearing Request from clients to determine whether cases should be resolved or sent to Packet Preparation. - Review databases (including WMS, POS, New York City Way, Etc.) connected with client’s cases to determine accuracy of actions taken or to determine if Notices of Intent (NOI)/ decisions are defective. - Take appropriate action to correct any cases that can be resolved and works within the FHEMS system to route cases to the appropriate Fair Hearings/FIA Unit. - Prepare electronic Fair Hearing evidence packets through use of the FHEMS system, incorporating all relevant documents for presentation of evidence at the Office of Administrative Hearings (OAH). - Communicates with Fair Hearing Representatives to ensure that all evidence packets are complete and that any resolutions taken are part of the packet. - Conduct outreach to clients on cases that require follow up to determine case resolution. - Explain the fair hearing process to clients and determine what information and/or documentation are needed to resolve cases. - Ensure that such documentation is received from the client and properly incorporated into the client’s case file. - Monitor and review individual FHEMS queues to ensure all work is completed in a timely manner. - Consults with immediate supervisor to determine workload issues and appropriateness of actions taken on cases. - Continue to stay abreast of changes in Agency Policies and Procedures, maintaining understanding of changes in the FHEMs system. - Notify Job Center staff of required action to be completed to resolve cases. - Receive and respond verbally or in writing, to telephone or written inquiries and complaints from outside agencies, public officials and central office operations regarding clients and fair hearing activities. - Send resolution letters to clients whose cases we have determined will be resolved. - Communicate with Fair Hearing Representatives to determine the quality of the evidence packets and the need to add additional documentation to enhance the defense of cases at hearings. Note some verbs are inconsistent (Communicates vs Communicate). We'll keep as is. Now Qualifications: Minimum Qualifications text. We need to preserve all details. Let's extract exactly: "A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either: client services. employment planning/counseling services which involves job development, Skills Assessment, And Employment Placement Or Other Economic opportunity programming. A baccalaureate degree from an accredited college; plus eighteen months of full[1]time satisfactory experience working as a Benefits Opportunity Specialist; or A baccalaureate degree from an accredited college; plus eighteen months of full[1]time satisfactory experience as described in one (1) above. College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity