Centralized Mortgage Banker

About the role

Come join a culture that is about so much more than the bottom line. Be a part of a team that celebrates big ideas, supports your personal and professional growth, and makes a real impact in local communities. At BMO, you will enjoy work that makes a difference; help us live our Purpose: To Boldly Grow the Good in Business and Life.

Responsibilities

• Actively identifies sales opportunities and refers to BMO colleagues as appropriate.
• Develops and executes effective marketing and sales programs to drive business results.
• Follows corporate policies, operating directives, legal and regulatory requirements.
• Proactively contacts referral and origination sources identified through the creation of national partnerships and/or creates local partnerships to lead discussions about home financing solutions.
• Affects searches for cross-sell and up-sell opportunities for positioning to the branch to achieve individual sales and profitability goals.
• Supports the delivery of targeted marketing programs, promotions, and other initiatives.
• Serves a customer advocate during application and processing activities.
• Completes onboarding activities as required.
• Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
• Guides customers throughout mortgage application and processing activities.
• Partners with branch teams to properly hand off customers, finalize mortgage documentation, and refer customers with non-mortgage needs.
• Serves as a customer advocate during application and processing activities.
• Serves as a customer advocate during application and processing activities.
• Serves as a customer advocate during application and processing activities.
• Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner.
• Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and investment) and refer to appropriate BMO partners.
• Stays abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.
• Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business/group on implementation of solutions.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Conducts independent analysis and assessment to resolve strategic issues.
• Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application.
• Documents updates in BMO’s internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues.
• Analyzes data and information to provide insights and recommendations.
• Gathers and formats data into regular and ad-hoc reports and dashboards.
• Provides input into the planning and implementation of operational programs.
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Organizes work information to ensure accuracy and completeness.
• Engages with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real estate lending solutions.
• Completes all necessary transactions in compliance with guidelines and other requirements to maintain operational integrity.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.

Qualifications

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.
• In-depth understanding of the mortgage lending process and applicable regulatory requirements.
• Strong interpersonal, sales, customer service, and negotiation skills.
• Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
• Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
• Strong knowledge of the broader real estate industry and mortgage market.
• Strong negotiation skills.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

Pay

$41,714.00 - $77,500.00 Pay Type: Salaried

Benefits

BMO offers a comprehensive benefits package including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/us/en/Total-Rewards