Centralized Intake and Emergency Services Family Services Worker

About the role

DCF Family Services is recruiting for a Full Time Family Services Worker position at the Central Intake & Emergency Services Unit (CIES). CIES is a statewide child protection hotline that operates 24/7, serving as the child abuse reporting system for the State of Vermont and handling after-hour emergencies related to child abuse and neglect, children in state's custody, delinquency, and youth with behaviors beyond the control of their caretakers including coordination of after-hours HESOC work.

Responsibilities

• Answer the child protection hotline and gather information from callers about alleged abuse or neglect;
• Document reports of abuse and neglect in the state's reporting system;
• Cookordinate the division's after-hour emergency responses;
• Provide guidance and support to District Family Services Workers deployed after-hours to conduct investigations and other responses to emergencies in the community;
• Inform law enforcement about the laws, policies and procedures that govern child protection and youth justice;
• Cookordinate foster care and other placements for children in DCF custody;
• Provide information and referrals to foster parents and community agencies.

Requirements

• Bachelor's degree or higher in social work or related field;
• OR Associate's degree in human services or related field AND twelve (12) or more months of experience in human services that includes any combination of the following: casework, crisis intervention, call center information and referral;
• OR Twelve (12) or more months working in the Family Services Division for the State of Vermont.

Qualifications

• Total Compensation: As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including: 80% State paid medical premium, Dental Plan at no cost for employees and their families, Flexible Spending healthcare and childcare reimbursement accounts, Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan, Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule, Low cost group life insurance, Tuition Reimbursement, Incentive-based Wellness Program, Qualified Employer for Public Service Student Loan Forgiveness Program.

Skills

Incumbents must have a private means of transportation to the office. CIES is an essential service that functions 24/7, including holidays. Incumbents are expected to work a specific shift schedule that may include one weekend shift and/or evening shifts and some holidays. Incumbents predictably encounter high levels of stress, strong differences of opinion, and potentially exposure to threats of harm.

Benefits

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Pay

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including: 80% State paid medical premium, Dental Plan at no cost for employees and their families, Flexible Spending healthcare and childcare reimbursement accounts, Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan, Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule, Low cost group life insurance, Tuition Reimbursement, Incentive-based Wellness Program, Qualified Employer for Public Service Student Loan Forgiveness Program.

Schedule

The schedule once trained will be a weekly combination of day shifts, at least one or two shifts until midnight and one weekend shift. Some of the regular business hour shifts may be done remotely after a training period and in accordance with the state's telework policies.