Centralized Digital Order Processor (Monday to Friday 10:00am until 6:30pm)

Essential Functions

• Processes digital orders once electronic files are received via designated systems.
• Verifies digital prescription product and information such as implant material, system, and size.
• Reviews dental restoration designs for possible milling issues; determines if digital design is suitable for milling.
• Generates computer-aided manufacturing (CAM) outputs for digital dental restoration cases.
• Logs dental restoration cases into order tracking system and other applicable systems.
• Affords assistance internal customers with design issues or questions.
• Imports digital dental restoration cases into appropriate system.
• Reviews modeless scans for digital case systems via designated systems.
• Converts dental scans from one format to another as necessary.
• Repairs CAD files that cannot be imported due to improper scans or return errors.
• Maintains knowledge of Standard Operating Procedures (SOPs); adheres to SOPs while executing duties.
• Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary to complete duties.
• Understands production requirements and quality standards of position.
• Locates and corrects errors related to orders; asks for assistance when needed.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience

• High school diploma or equivalent.
• Forman education in the field of Information Technology or Dental Technology preferred.
• Minimum one (1) year of experience in phone-based customer support a plus.
• Minimum one (1) year of experience in dental industry a plus.

Special Requirements/Certification

• Basic CDOP Training.