Centralized Community Home Lending Advisor - Bilingual (English/Spanish) - Jacksonville, FL/Tempe, AZ/Columbus, OH

About the role

Join our team as a Centralized Community Home Lending Advisor in Chase Home Lending. You will serve as your customers' chief point of contact throughout the life of the loan, leveraging your exceptional knowledge of home lending products. The Home Lending team will support you with specialized expertise while you guide clients through home ownership, ensuring strong sales results and compliance with all regulatory requirements.

Responsibilities

• Convert inbound and outbound leads into mortgage loan applications.
• Source all business and log all contacts with prospects.
• Use consultative selling of Purchase Loans in a call center environment.
• Recommend optimum product/rate program combinations to prospects.
• Ensure compliance with applicable statutes and procedures.
• Provide feedback on lead quality.
• Meet required sales performance for pre-established goal volume.

Requirements

• Ability to read, write, and speak Spanish fluently.
• Proficient with Microsoft Applications (Word, Excel, and PowerPoint).
• Self-motivated and detail-oriented.
• Excellent oral and written communication skills.
• Organized with a demonstrated ability to manage multiple tasks and meet deadlines in a timely manner.
• Demonstrated ability in providing superior customer service and consultative selling.

Preferred Qualifications

• FHA/VA sales experience.
• Call center experience.
• Marketing, promoting, relationship building, and consulting skills.
• Experience in the Financial Services, Mortgage, Auto, Medical, or Education industries.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow by delivering solutions to solve all their financial needs.

Benefits

• Competitive total rewards package including base salary determined based on role, experience, skill set, and location.
• Commission-based pay and/or discretionary incentive compensation for eligible roles, awarded in recognition of individual achievements and contributions.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support and financial coaching.

About The Team

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We lead the U.S. in credit card sales and deposit growth, offer the most-used digital solutions, and rank first in customer satisfaction.