Centralized Biologic Coordinator

About the role

Centralized Biologic Coordinator manages a patient’s journey from prescription to drug acquisition within the Centralized Senta Biologic Department. This role navigates the complexities of patient access on behalf of those prescribed biologics, communicating with office staff, providers, insurance providers, completing enrollment forms, reviewing benefit verifications, submitting medical and pharmacy prior authorizations, directing patient assistance and bridge programs, and coordinating efforts of specialty pharmacies and manufacturer HUBs under the direction of the Biologic Program Manager.

Responsibilities

• Communicate professionally and effectively with management, co-workers, hub personnel, as well as vendors and other third parties.
• Enroll patients with manufacturer HUB for insurance verification/benefit investigation.
• Contact insurance carriers to verify patient’s insurance eligibility, benefits, and requirements.
• Request, track and obtain pre-authorization/prior determination from insurance carriers prior to services being performed.
• Enroll patients for copay assistance/patient assistance programs.
• Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations.
• Communicate any insurance changes or trends among team.
• Maintains a level of productivity suitable for the department.
• Clearly document all communications and contacts with providers and personnel in standardized documentation requirements, including proper format.
• Other duties as assigned.

Benefits

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement Contribution Program - 401(K) Match

Schedule

Clinic Hours: AAA ONLY Monday‑Friday Half‑Day Fridays (office closes at 12pm) No Weekends

Requirements

• Licensure/Certification/Registration: LPN/CMA
• High school diploma or general education degree (GED) required.
• Minimum of 1‑2 years of experience in a medical office or healthcare setting.
• Knowledge of medical terminology, coding (ICD‑10, CPT), and insurance policies.
• Able to prioritize tasks, understand provider instructions, and know when to seek information or advice.
• Excellent communication skills, both written and oral.
• Proficient computer skills including word processing, data entry, Excel.
• Ability to communicate professionally and effectively with patients, management, co‑workers, hub personnel, vendors, and other third parties.