Centralized Access Rep I, Scheduling - Hybrid

About the role

The Central Access Representative on the Scheduling Team plays a key role in the health system by interacting with patients, providers, payers and counterparts involved in each patient’s care. They ensure accuracy in all required demographic, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated as a core competency of this role. Functions include scheduling of hospital and physician services for all RWJBH sites. Collaborates, communicates and coordinates to create a positive experience through the entire patient access and revenue cycle flow.

Responsibilities

• Work in a busy call center environment with measurable key performance indicator goals.
• Schedule appointments across facilities, ensuring patient care and experience.
• Demonstrate patience and empathy with excellent customer service skills.
• Show excellent computer skills working on multiple screens and using various technology.
• This role might be for you if you’re interested in learning more about the medical field.
• You thrive in a busy environment and are detail oriented.
• You ensure that appropriate standards of practice meet the needs defined in the organization’s mission for excellence and corporate compliance guidelines including and not limited to patient experience, privacy, safety, and revenue cycle policies.
• Supports team and department goals.
• Supports positive patient experience, safety, and revenue cycle outcomes.

Requirements

• High school education or equivalent with emphasis on computer literacy and communication skills.
• Customer service experience.
• Previous experience with medical scheduling or patient access experience.

Qualifications

Knowledge of medical terminology, hospital financial systems, and insurance processes is preferred.

Skills

• Excellent computer skills working on multiple screens and using various technology.
• Patience and empathy with strong customer service abilities.
• Detail‑oriented and able to thrive in a busy environment.
• Ability to support team and department goals.
• Ability to ensure compliance with patient experience, privacy, safety, and revenue cycle standards.

Benefits

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (like Pet Insurance)
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities

Pay

Pay range: $21.07 - $26.22 per hour. The compensation offered will depend on the candidate's educational background, skills, and professional experience.

Schedule

Day shift; expected 37.5 to 40 hours per week in a quiet distraction‑free home environment, with occasional commuting to Oceanport, NJ as business needs require.