Central Station Operator - Overnight & Weekends

Schedule

Schedule will vary with days off during the week; weekends are mandatory. Actual shift will flex from 10:00 PM to 8:00 AM.

Responsibilities

• Monitors all incoming alarm signals received at the proprietary central station.
• Properly documents all responses for the alarm in the alarm monitoring software.
• Verifies validity of the alarm and notifies the proper authorities and/or key personnel based on the type of alarm signal.
• Provides support to overnight route drivers as needed.
• Monitors and processes incoming alarm signals.
• Provides non-peak hour support to route drivers and Risk Management.
• Works with technicians and installers in the field to verify alarm signals.
• Notifies the proper authorities and/or key personnel based on the type of alarm signal processed.
• Performs code changes on alarm panel for each store location as needed.
• Interacts daily with stores and distribution center personnel to provide support on arming and disarming their alarm systems.
• Maintains a professional, courteous, and calm attitude when working with store personnel and other employees of O’Reilly Automotive.
• Maintains the confidentiality of privileged information entrusted or known by virtue of the position held.

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Able to type at least 35 words per minute
• Strong computer skills (Microsoft Word, Excel, email)
• Strong organizational skills, ability to multitask, and detail oriented
• Must have a reliable work ethic
• Must pass a drug screening

Qualifications

• 2–3 years of previous office experience (desired)

Benefits

• Competitive wages and paid time off
• Stock purchase plan and 401(k) with employer contributions starting day one
• Medical, dental, and vision insurance with optional flexible spending account (FSA)
• Team member health and wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth