Central Services Technician I

About the role

Provides departmental support for Central Service and maintains general office operations to meet the needs of Central Services. Serves as Central Service direct liaison to various internal and external customers.

Responsibilities

• Delivers exemplary customer service as the first point of contact for the department regarding inventory supplies and other Central Services inquiries.
• Delivers and maintains par levels for general and clinical inventory items.
• Identifies inventory issues, shortages, counts, expirations, and works with management to update par levels.
• Answers, screens and routes phone calls, takes messages, and assists incoming callers with inventory questions and directs them to the appropriate areas.
• Assists internal customers who come to Central Service with inventory supply requests.
• Assists with scanning, renaming, and attaching documents in computer system.
• Responsible for code cart review on a monthly basis. Ensures all items are within expiration dates and notifies Central Service Manager when items are going to expire in order to reorder supplies in ample time.
• Assists Central Service Manager with various computer entries into PeopleSoft and other systems as determined.
• Provides backup coverage for staff absences and vacancies; performs other duties as assigned.

Competencies

• Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
• Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
• Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
• Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Managing Work and Time / Project Management: Effectively managing one’s time and resources to ensure that work is completed efficiently. Effectively manages project(s) by appropriately focusing attention on the critical few priorities; effectively creates and executes against project timelines based on priorities, resource availability, and other project requirements (i.e., budget); effectively evaluates planned approaches, determines feasibility, and makes adjustments when needed.
• Peer Relationships: Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.

Minimum Qualifications

• Education: High School Diploma or Equivalency required.
• Work Experience: 1 year of experience in a hospital or related organization preferred. Knowledge of computer systems used for inventory control and patient charging preferred.
• Special Training, Certification or Licensure: None

Pay

$19.29 - $23.79

Benefits

• Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan.
• Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.