Central Services Rep-632000

About the role

Promote Coushatta Casino Resort in line with its Mission and Objectives while ensuring optimum guest service and satisfaction. Provide accurate, timely information to VIP guests about casino and hotel policies, services, and amenities. Handle switchboard operations, direct calls, take and deliver messages, manage wake-up calls, paging, and do-not-disturb services, and resolve minor guest disputes.

Requirements

• High School Diploma or General Education Degree (GED) required
• Some college courses in Hotel Management preferred

Skills

• Excellent communication skills
• Ability to work independently and effectively
• Computer literate with proficiency in Microsoft Word and Excel
• Strong problem-solving skills using reasoning and knowledge of company policies